Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, deeksha <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 27 Dec 2021 03:44:01 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R4ENPL00ET (Harsh): Customer had not planned of any upcoming vacation and was just dreaming. 

Chat ID: R4KPX9UP00 (Harsh): There was no response from Harsh when the customer mentioned about his travel plans, destination and other details. He did not even answered customer's queries/questions related to his upcoming travel plan and then the customer left the chat. 

Chat ID: R4RQ5MDJTU ( Harsh ): Chat was handled perfectly well and as per the process guidelines and expectations. 

Chat ID: R4SQUZ68CO ( Harsh ): Chat was handled really well and as per process standards and parameters. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit