Subject: Tech Support Candidate - Sathishkumar rajagopal
From: Sathishkumar rajagopal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 03:22:04 -0500

| | Tech Support Test

Name | Sathishkumar rajagopal
E-mail | [email-masked]
Phone Number | (91) 9740603470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | system admin | feb 04 2019 | 4.3LPA
Previous Employer 1 | CMC | residential Engg | Dec 30 2013 | 1.70LPA
Previous Employer 2 | HCL | desktop hardware engg | july 30 2011 | 1LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Don&#039;t worry — we&#039;re here to help. This article will show you how to fix the problem so you can get back to surfing the web.
Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
To check your connection settings in Firefox:

Click the menu button Fx89menuButton and select Settings.

In the General panel, go down to the Network Settings section.
Click Settings…. The Connection Settings dialog will open.
Change your proxy settings:
If you don&#039;t connect to the Internet through a proxy (or don&#039;t know whether you connect through a proxy), select No Proxy.
Close the Connection Settings dialog.
Close the about: preferences page. Any changes you&#039;ve made will automatically be saved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Pair a Bluetooth accessory
Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don&#039;t find Pair new device, check under &quot;Available devices&quot; or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I am confident that I am a good fit for this position for several reasons, but most specifically because of my dedication to going above and beyond in a job. I am committed to learning any new skills on my own to succeed in this role. For example, for my previous job, I educated myself on how to user self fixing our related issues troubleshooting  in my free time.  I know that you are seeking a self-motivated individual for this job, and I am that candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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