Subject: Tech Support Candidate - Ashok chauhan
From: Ashok chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 03:13:59 -0500

| | Tech Support Test

Name | Ashok chauhan
E-mail | [email-masked]
Phone Number | (91) 9661787268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Scillz management consultancy | Desktop support | 11 oct 2021 | 25000
Previous Employer 1 | Microland Ltd | Desktop Support | 10 Oct 2020 | 21000
Previous Employer 2 | ASPL infoservices pvt Ltd | Desktop Support | 8 oct 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check network connectivity of the system and will check the settings in browser if is it blocked. Also i will check browser page if required its upgradation.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of speaker firstly
then i will trun on bluetooth of Mobile and will search it.
Once i found speacker Bluetooth name in Mobile, Will click on it to pair it.

What according to you makes you a good candidate for customer service or technical support job? | I always give proper resolution and satisfaction to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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