Subject: New Reply Received - Password reset email not received
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 27 Dec 2021 08:05:16 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Password reset email not received  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Olesia!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Please tell me which email you sent the password reset letter to?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Yuriy</span></div>
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<div class="MsoNormal" style="line-height:105%"><b><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:black'>Yuriy Savelev</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Head of Business Development Les Mills Russia</span></div>
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<u><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><span lang="EN-US" style="font-size:10.0pt;line-height:105%;color:#0432FF"></span>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>tel +7 915 9541472 |
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Москва, Крылатская улица, 15</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="http://www.lesmills.com/ru/" rel="noreferrer">http<span lang="RU">://</span>www<span lang="RU">.</span>lesmills<span lang="RU">.</span>com<span lang="RU">/</span>ru<span lang="RU">/</span></a></span><span style="color:#1F497D"></span>
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<a href="https://www.lesmills.com/ru/instructors/%D0%BF%D0%B5%D1%80%D0%B2%D0%BE%D0%BD%D0%B0%D1%87%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5-new/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Узнай
 подробнее расписание Первоначальных обучений</span></i></b></a><b><i><span style="font-size:9.0pt;color:#4472C4"> и
</span></i></b><a href="https://www.lesmills.com/ru/instructors/%D0%BF%D1%80%D0%BE%D0%B4%D0%B2%D0%B8%D0%BD%D1%83%D1%82%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Продвинутых Обучений</span></i></b></a><span style="color:#4472C4"></span>
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<i><span style="font-size:8.0pt">Отвечая на данное сообщение, вы даёте
</span></i><i><span lang="EN-US" style="font-size:8.0pt"><a href="https://www.lesmills.com/ru/%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0-%D0%BA%D0%BE%D0%BD%D1%84%D0%B8%D0%B4%D0%B5%D0%BD%D1%86%D0%B8%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D1%81%D1%82%D0%B8/?_ga=2.66462574.1922612528.1638521787-1453798651.1628448694" rel="noreferrer"><span style="color:#0563C1">c</span><span lang="RU" style="color:#0563C1">огласие
 на обработку персональных данных</span></a></span></i><i><span style="font-size:8.0pt"></span></i>
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<b>От:</b> Les Mills International &lt;[email-masked]&gt;
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<b>Отправлено:</b> 26 декабря 2021 г. 18:15<br>
<b>Кому:</b> Yuriy Savelev &lt;[email-masked]&gt;<br>
<b>Тема:</b> Re: Password reset email not received</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I requested for password reset email from my side. Kindly check your email. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know uf you still didn't receive email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 26 Dec at 8:46 AM
<span class="separator">, Yuriy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hello!</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Twice I changed my e-mail in the SF to my personal email (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> ). The letter with password collection is also not received
</span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;mso-fareast-language:EN-US'>☹</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>What are the options for solving this problem?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Cheers
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Yuriy</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal" style="line-height:105%"><b><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:black'>Yuriy Savelev</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Head of Business Development Les Mills Russia</span></div>
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<u><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><span lang="EN-US">
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>tel +7 915 9541472 |
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Москва, Крылатская улица, 15</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="http://www.lesmills.com/ru/" rel="noreferrer">http<span lang="RU">://</span>www<span lang="RU">.</span>lesmills<span lang="RU">.</span>com<span lang="RU">/</span>ru<span lang="RU">/</span></a></span><span lang="EN-US">
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 подробнее расписание Первоначальных обучений</span></i></b></a></span><b><i><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#4472C4'> и
</span></i></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/ru/instructors/%D0%BF%D1%80%D0%BE%D0%B4%D0%B2%D0%B8%D0%BD%D1%83%D1%82%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Продвинутых
 Обучений</span></i></b></a> </span>
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<i><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif'>Отвечая на данное сообщение, вы даёте
</span></i><i><span lang="EN-US" style='font-size:8.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/ru/%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0-%D0%BA%D0%BE%D0%BD%D1%84%D0%B8%D0%B4%D0%B5%D0%BD%D1%86%D0%B8%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D1%81%D1%82%D0%B8/?_ga=2.66462574.1922612528.1638521787-1453798651.1628448694" rel="noreferrer"><span style="color:#0563C1">c</span><span lang="RU" style="color:#0563C1">огласие
 на обработку персональных данных</span></a></span></i><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>От:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Отправлено:</b> 24 декабря 2021 г. 22:19<br>
<b>Кому:</b> Yuriy Savelev &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Тема:</b> Re: Password reset email not received</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yes, to check where a customers password reset email will go to, you need to check 'Manage Virtual User' in Salesforce. Click on the small arrow next to 'edit' and then click
 on Manage Virtual User.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes. We look forward to hearing from you.<br>
<br>
Best Regards,<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Dec at 7:34 AM
<span class="separator">, Yuriy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks for the answer!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Can I also change mail myself in the club account in Salesforce?</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Thanks</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Yuriy</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal" style="line-height:105%"><b><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:black'>Yuriy Savelev</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Head of Business Development Les Mills Russia</span></div>
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<u><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><span lang="EN-US">
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>tel +7 915 9541472 |
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Москва, Крылатская улица, 15</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="http://www.lesmills.com/ru/" rel="noreferrer">http<span lang="RU">://</span>www<span lang="RU">.</span>lesmills<span lang="RU">.</span>com<span lang="RU">/</span>ru<span lang="RU">/</span></a></span><span lang="EN-US">
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/ru/instructors/%D0%BF%D0%B5%D1%80%D0%B2%D0%BE%D0%BD%D0%B0%D1%87%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5-new/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Узнай
 подробнее расписание Первоначальных обучений</span></i></b></a></span><b><i><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#4472C4'> и
</span></i></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/ru/instructors/%D0%BF%D1%80%D0%BE%D0%B4%D0%B2%D0%B8%D0%BD%D1%83%D1%82%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Продвинутых
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<i><span style='font-size:8.0pt;font-family:"Helvetica",sans-serif'>Отвечая на данное сообщение, вы даёте
</span></i><i><span lang="EN-US" style='font-size:8.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/ru/%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0-%D0%BA%D0%BE%D0%BD%D1%84%D0%B8%D0%B4%D0%B5%D0%BD%D1%86%D0%B8%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D1%81%D1%82%D0%B8/?_ga=2.66462574.1922612528.1638521787-1453798651.1628448694" rel="noreferrer"><span style="color:#0563C1">c</span><span lang="RU" style="color:#0563C1">огласие
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>От:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Отправлено:</b> 24 декабря 2021 г. 20:25<br>
<b>Кому:</b> Yuriy Savelev &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Тема:</b> Re: Password reset email not received </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can only suggest changing the registered email address from a corporate account to a personal one as the password reset email might fail and get blocked along the way because
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​<span style="color:#183247">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Dec at 1:59 AM
<span class="separator">, Yuriy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>There are no incoming emails in junk mail (</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This email is used in the club account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Thanks </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yuriy </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Юрий Савельев | Head of Business Development Les Mills Russia |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> tel +7 915 9541472 |</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Москва, Крылатская улица, 15 |
<a href="http://www.lesmills.com/ru/" rel="noreferrer">http://www.lesmills.com/ru/</a> </span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>От:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Отправлено:</b> Friday, December 24, 2021 3:43:16 PM<br>
<b>Кому:</b> Yuriy Savelev &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Тема:</b> Re: Password reset email not received</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please ask customer to check their junk folder, as sometimes password reset email you can find there.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also is the registered email of the Club is <a href="mailto:[email-masked]?" rel="noreferrer">[email-masked]?</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Dec at 12:52 AM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are requesting a password reset to log into our account. The email address specified in the club profile does not receive a password reset email. What could be the reason?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yuriy </span></div>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081