Subject: Re: English Language Test - Shagufa Anam
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 27 Dec 2021 07:10:20 +0000

tried calling her, she didn't answer the call. please let her know that i will try again in some time
________________________________
From: Ashish Dabral <[email-masked]>
Sent: Monday, December 27, 2021 12:35 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fwd: English Language Test - Shagufa Anam

Hello Ma'am,

She is Shagufa, she is working on UENI.

Regards,
Ashish Dabral

________________________________
From: "Shagufa Anam" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "kareem khan" <[email-masked]>
Sent: Sunday, December 26, 2021 8:39:01 PM
Subject: English Language Test - Shagufa Anam

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shagufa Anam    /  (91) 9555222650    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Sir/Mam,

This is to inform you that we tried to reach your location. However, the address you have mentioned is incorrect. So I would request you to change the address so that our delivery agent can deliver your order accordingly. You can also contact our department at [email-masked] for address change. Our team will get back to you within 24-48 hours.

Thank You!
XYZ
Customer Service
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir/Mam,

We are sorry to learn that the TV cabinet that you have bought with us got an issue. However, as a well known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform. I have made a note of your complaint. We will provide you a replacement for the defective product. In the  next 24-48 hours, our delivery executive will reach at your place and will provide you a new one in return. Please feel free to contact us if you need help with anything else.

Thank You!

XYZ
Customer Service