Subject: Fwd: English Language Test - Shagufa Anam
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Date: Mon, 27 Dec 2021 00:05:25 -0700 (MST)

Hello Ma'am, 

She is Shagufa, she is working on UENI. 

Regards, 
Ashish Dabral 

From: "Shagufa Anam" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "kareem khan" <[email-masked]> 
Sent: Sunday, December 26, 2021 8:39:01 PM 
Subject: English Language Test - Shagufa Anam 

	
	
			Foreign Language Screening Test 
		Name 	Shagufa Anam / (91) 9555222650 / [email-masked] 
Whats your first language 	English 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir/Mam, 

This is to inform you that we tried to reach your location. However, the address you have mentioned is incorrect. So I would request you to change the address so that our delivery agent can deliver your order accordingly. You can also contact our department at [email-masked] for address change. Our team will get back to you within 24-48 hours. 

Thank You! 
XYZ 
Customer Service 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir/Mam, 

We are sorry to learn that the TV cabinet that you have bought with us got an issue. However, as a well known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform. I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 24-48 hours, our delivery executive will reach at your place and will provide you a new one in return. Please feel free to contact us if you need help with anything else. 

Thank You! 

XYZ 
Customer Service