Subject: Daily performance summary for LiveSalesman team for Dec 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 09:05:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 75 | 9 | 84
Malek Hosan | 0 | 13 | 0 | 0 | 13
Naji Shabanh | 0 | 6 | 24 | 5 | 35
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 1 | 6 | 4 | 11
Hasan Nour | 0 | 10 | 3 | 9 | 22
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 5 | 1 | 6
Alhamzi Mohammed | 0 | 0 | 32 | 9 | 41
Amal Alhamad | 0 | 0 | 40 | 5 | 45
Amal Alsalamah | 0 | 0 | 54 | 4 | 58
Khaled Sufian | 0 | 0 | 3 | 1 | 4
Mohiuddin Lsm | 0 | 0 | 30 | 11 | 41
Shaha alsubaie | 0 | 0 | 51 | 10 | 61
Syed Ataullah | 0 | 0 | 26 | 0 | 26
Grand Total | 0 | 30 | 349 | 68 | 447

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 131
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 49
| | Delayed Delivery (Furniture) | 14
| | Delayed Delivery (HH) | 2
| | Delivery Status | 100
| | Missing items\parts | 1
| | Partial Delivery | 3
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 3
Customer Services Total | | | 315
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 3
No Answer Total | | | 6
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 12
| Other Enquiry | Offers | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 6
PreSales Total | | | 24
Grand Total | | | 346

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 2 | 1 | 0 | 0 | 3
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 0 | 1 | 2 | 1 | 0 | 2 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 10 | 8 | 20 | 5 | 12 | 26 | 81
Malek Hosan | 9 | 3 | 0 | 1 | 5 | 19 | 37
Javed Aslam | 0 | 0 | 0 | 0 | 4 | 32 | 36
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 1 | 0 | 0 | 0 | 2 | 4 | 7
Khaled Sufian | 3 | 3 | 1 | 0 | 3 | 4 | 14
! Hassan Saeed | 4 | 9 | 1 | 3 | 0 | 5 | 22
Shaha alsubaie | 12 | 0 | 2 | 1 | 4 | 4 | 23
Mohammed Ali | 0 | 0 | 0 | 2 | 0 | 1 | 3
Ali hazzaa | 10 | 2 | 2 | 3 | 4 | 4 | 25
Naji Shabanh | 6 | 4 | 3 | 9 | 8 | 4 | 34
Ebrahim Qasem | 5 | 2 | 1 | 5 | 0 | 0 | 13
Mohiuddin Lsm | 12 | 3 | 4 | 7 | 0 | 0 | 26
Alhamzi Mohammed | 17 | 1 | 5 | 3 | 0 | 0 | 26
Amal Alhamad | 5 | 0 | 0 | 0 | 0 | 0 | 5
Amal Alsalamah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 97 | 35 | 39 | 39 | 42 | 105 | 357

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 8 | 3 | 16 | 6 | 12 | 8 | 53
Hasan Nour | 10 | 4 | 3 | 8 | 8 | 5 | 38
Javed Aslam | 0 | 1 | 3 | 5 | 1 | 16 | 26
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 1 | 2
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Naji Shabanh | 2 | 2 | 0 | 0 | 0 | 0 | 4
Ebrahim Qasem | 10 | 2 | 0 | 0 | 0 | 0 | 12
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 37 | 15 | 22 | 19 | 22 | 32 | 147

Please feel free to reach out for any further clarifications.