Subject: Daily performance summary for LiveSalesman team for Dec 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Dec 2021 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 5 | 50 | 0 | 0 | 55
Raghwendra Pratap Singh | 0 | 0 | 11 | 0 | 1 | 12
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 5 | 0 | 0 | 0 | 0 | 5
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 4 | 0 | 0 | 0 | 12 | 16
Ankit Kumar | 1 | 7 | 22 | 0 | 1 | 31
Abu Sufian | 0 | 11 | 30 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 5 | 70 | 0 | 0 | 75
Amir Aziz | 0 | 0 | 0 | 26 | 0 | 26
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 28 | 183 | 26 | 17 | 264

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 74
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 27
| | Partial Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return Request Initiation | 5
Customer Services Total | | | 129
No Answer | No Answer | No Answer | 7
No Answer Total | | | 7
PreSales | (blank) | (blank) | 1
| Other Enquiry | (blank) | 11
| | Offers | 4
| | Store Availability | 1
| | Website/App Issues | 2
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 74
PreSales Total | | | 95
Grand Total | | | 231

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 1 | 0 | 0 | 2 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 1 | 1 | 0 | 1 | 0 | 3
Malek Hosan | 4 | 1 | 1 | 1 | 0 | 0 | 7
Grand Total | 7 | 2 | 3 | 1 | 1 | 6 | 20

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 1 | 1 | 2 | 7 | 16 | 29
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 1 | 10 | 4 | 14 | 32
Ankit Kumar | 7 | 2 | 4 | 6 | 9 | 37 | 65
Waseem Ahemad . Khan | 7 | 4 | 0 | 7 | 4 | 23 | 45
Abu Sufian | 13 | 4 | 6 | 8 | 3 | 14 | 48
Mohammad Faizan | 6 | 5 | 2 | 3 | 8 | 14 | 38
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 0 | 2
Raghwendra Pratap Singh | 0 | 4 | 4 | 4 | 0 | 0 | 12
Grand Total | 37 | 21 | 18 | 40 | 38 | 126 | 280

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 10 | 3 | 0 | 3 | 4 | 5 | 25
Ankit Kumar | 1 | 1 | 0 | 0 | 0 | 7 | 9
Murtaza Kutiyanawala | 0 | 0 | 0 | 3 | 0 | 15 | 18
Abu Sufian | 0 | 0 | 0 | 1 | 0 | 1 | 2
Jok Kuol | 0 | 1 | 5 | 11 | 5 | 5 | 27
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 5 | 2 | 7
Hasan Nour | 2 | 0 | 0 | 1 | 0 | 2 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 7 | 3 | 0 | 0 | 0 | 0 | 10
Grand Total | 20 | 8 | 5 | 21 | 14 | 37 | 105

Please feel free to reach out for any further clarifications.