Subject: Daily performance summary for LiveSalesman team for Dec 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Dec 2021 09:05:14 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 3 | 43 | 4 | 50
Khaled Sufian | 0 | 2 | 40 | 3 | 45
Ebrahim Qasem | 0 | 11 | 0 | 0 | 11
Mohiuddin Lsm | 0 | 3 | 34 | 3 | 40
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 1 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 6 | 0 | 0 | 6
Syed Ataullah | 0 | 8 | 21 | 1 | 30
Alhamzi Mohammed | 0 | 0 | 36 | 2 | 38
Naji Shabanh | 0 | 0 | 34 | 3 | 37
Shaha alsubaie | 0 | 0 | 57 | 5 | 62
Grand Total | 0 | 33 | 265 | 22 | 320

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 122
| Delivery Related | Day of Delivery - Status | 29
| | Delayed Delivery (Furniture) | 13
| | Delayed Delivery (HH) | 2
| | Delivery Status | 19
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 15
Customer Services Total | | | 202
Live Sales | (blank) | (blank) | 8
Live Sales Total | | | 8
No Answer Total | | | 4
No Answer | (blank) | (blank) | 4
PreSales | | (blank) | 8
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Promo Code | 1
| Product Related | Product Specification | 5
PreSales Total | | | 17
Grand Total | | | 231

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 2 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 2 | 0 | 1 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 6 | 16 | 14 | 7 | 15 | 20 | 78
Malek Hosan | 12 | 0 | 0 | 2 | 3 | 19 | 36
Javed Aslam | 0 | 0 | 0 | 0 | 6 | 28 | 34
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 1 | 0 | 0 | 1 | 1 | 4 | 7
Khaled Sufian | 3 | 4 | 0 | 0 | 3 | 3 | 13
! Hassan Saeed | 8 | 5 | 1 | 1 | 0 | 4 | 19
Shaha alsubaie | 5 | 2 | 0 | 1 | 6 | 2 | 16
Mohammed Ali | 0 | 0 | 1 | 1 | 0 | 1 | 3
Ali hazzaa | 5 | 3 | 1 | 6 | 2 | 4 | 21
Naji Shabanh | 4 | 4 | 6 | 7 | 6 | 3 | 30
Ebrahim Qasem | 4 | 0 | 4 | 2 | 0 | 0 | 10
Mohiuddin Lsm | 3 | 5 | 4 | 5 | 0 | 0 | 17
Alhamzi Mohammed | 9 | 5 | 3 | 2 | 0 | 0 | 19
Amal Alhamad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 61 | 44 | 34 | 35 | 42 | 90 | 306

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 8 | 15 | 4 | 11 | 8 | 48
Hasan Nour | 12 | 4 | 3 | 11 | 6 | 4 | 40
Javed Aslam | 0 | 3 | 1 | 3 | 4 | 12 | 23
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 1 | 2
Alhamzi Mohammed | 2 | 1 | 0 | 0 | 1 | 0 | 4
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ebrahim Qasem | 15 | 0 | 0 | 0 | 0 | 0 | 15
Mohiuddin Lsm | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 47 | 19 | 19 | 19 | 22 | 26 | 152

Please feel free to reach out for any further clarifications.