Subject: Daily performance summary for LiveSalesman team for Dec 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 26 Dec 2021 09:01:28 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 92 | 0 | 13 | 105
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 6 | 0 | 0 | 0 | 16 | 22
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 0 | 7 | 43 | 0 | 0 | 50
Mohammad Faizan | 0 | 5 | 44 | 0 | 0 | 49
Waseem Ahemad . Khan | 0 | 1 | 33 | 0 | 0 | 34
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 14 | 0 | 0 | 14
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 13 | 226 | 0 | 29 | 276

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 33
| Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 4
| | Delivery Status | 23
| | Reschedule Delivery | 3
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 85
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 3
| | Store Availability | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Combo | 1
| | Product Specification | 46
PreSales Total | | | 55
Grand Total | | | 152

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 2 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 1 | 0 | 0 | 1 | 0 | 2
Malek Hosan | 4 | 1 | 1 | 0 | 0 | 0 | 6
Grand Total | 5 | 3 | 1 | 0 | 1 | 6 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 3 | 1 | 1 | 2 | 7 | 16 | 30
Mohammed Ali | 0 | 0 | 1 | 0 | 1 | 4 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 3 | 7 | 4 | 13 | 29
Waseem Ahemad . Khan | 4 | 3 | 3 | 3 | 5 | 22 | 40
Ankit Kumar | 0 | 2 | 4 | 7 | 8 | 35 | 56
Abu Sufian | 9 | 7 | 2 | 8 | 2 | 16 | 44
Mohammad Faizan | 9 | 2 | 3 | 5 | 4 | 11 | 34
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 0 | 2
Raghwendra Pratap Singh | 3 | 1 | 4 | 4 | 0 | 0 | 12
Grand Total | 28 | 18 | 21 | 36 | 33 | 121 | 257

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 7 | 2 | 0 | 3 | 5 | 9 | 26
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 7 | 8
Murtaza Kutiyanawala | 0 | 0 | 2 | 1 | 0 | 15 | 18
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 1 | 2
Jok Kuol | 2 | 5 | 5 | 11 | 3 | 4 | 30
Waseem Ahemad . Khan | 0 | 0 | 0 | 3 | 3 | 1 | 7
Hasan Nour | 0 | 0 | 1 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 2 | 0 | 0 | 2
Raghwendra Pratap Singh | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 15 | 7 | 9 | 20 | 11 | 38 | 100

Please feel free to reach out for any further clarifications.