Subject: Trainer Candidate - Pooja Banga
From: Pooja Banga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Dec 2021 09:46:03 -0500

| | Tech Support Test

Name | Pooja Banga
E-mail | [email-masked]
Phone Number | (91) 8920654645
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram Ghaziabaad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AxisBank | QAM | Working |
Previous Employer 1 | Steria india ltd | QTL | 12/05/2015 |
Previous Employer 2 | Agylist consulting | QA | 30/09/2012 |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Overall experience is in quality but during this role had handled training profile part as well
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | while handling the team the most difficult situation i faced for those team members who are actually not ready to improve even after putting all efforts and giving support to them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means to provide all basic facility to the customer with in the timeline as per service standard but great customer service means to help the customer or to provide that kind of service for which you put some extra efforts to resolve customer concern.
What according to you makes you a good candidate for this position? | Because i am having the kind of skills where in team members are having the kind of trust on me that she is the one who will surely resolve my query which i usually do during my role. I always try to provide the easiest way to learn the things interm of product knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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