Subject: Tech Support Candidate - Zais Mirza
From: Zais Mirza <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Dec 2021 07:06:10 -0500

| | Tech Support Test

Name | Zais Mirza
E-mail | [email-masked]
Phone Number | (91) 9981618151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Satna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Icici | Assistant manager | 21 June | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will see what type of error is showing on screen, for example connection was interrupted or connection has time out, so as user first i will check the internet connections. Whether it is connected or not  If it is ok then i will clear the cache of the browser and try to reload the page. May be some time it only happens to a particular site , for that i will try to open the same site in another tab or try to open another site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - turn on the Bluetooth of your phone by sliding down or on the settings and turn on your device
Step 2 - Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh
Step -3 Tap the name of the Bluetooth device you want like "JBL007"   to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

I have advanced skills with customer support tools like finnacle and iveiw Also, I have one year of experience as a technical support  in the IT banking industry.
Having ability to look at a problem from many aspects and then try to figure out and find the solution.
Having ability to interact with different types of customer and provide solutions within tat time
Had past experience to work in a team would be a team player

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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