Subject: Tech Support Candidate - Sanjay Kumar Sanjay Kumar
From: Sanjay Kumar Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Dec 2021 23:26:59 -0500

| | Tech Support Test

Name | Sanjay Kumar Sanjay Kumar
E-mail | [email-masked]
Phone Number | (825324) 6299941463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Desktop support Engineer | | 20k
Previous Employer 1 | Evison tecnoserv | Desktop support Engineer | | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First put https
Check VLAN
we get web page is blocked then whitelist this URL on same vlan.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Pair device
Then connect.

What according to you makes you a good candidate for customer service or technical support job?

Step by step troubleshooting.
Customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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