Subject: Daily performance summary for LiveSalesman team for Dec 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Dec 2021 09:05:18 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 43 | 6 | 49
Ali hazzaa | 0 | 0 | 54 | 2 | 56
Malek Hosan | 0 | 2 | 9 | 14 | 25
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 6 | 0 | 4 | 10
Jok Kuol | 0 | 1 | 0 | 0 | 1
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 3 | 32 | 7 | 42
Hasan Nour | 0 | 8 | 0 | 3 | 11
Shaha alsubaie | 0 | 0 | 35 | 1 | 36
Syed Ataullah | 0 | 0 | 25 | 0 | 25
Khaled Sufian | 0 | 0 | 3 | 0 | 3
Grand Total | 0 | 20 | 201 | 37 | 258

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 27
| Delivery Related | Day of Delivery - Status | 23
| | Delayed Delivery (Furniture) | 18
| | Delayed Delivery (HH) | 12
| | Delivery Status | 9
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 1
| | Return Request Initiation | 4
Customer Services Total | | | 96
Live Sales | Pre-Sale | Live assist | 2
Live Sales Total | | | 2
No Answer | (blank) | (blank) | 2
No Answer Total | | | 3
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 10
| Other Enquiry | Payment Methods | 1
PreSales Total | | | 11
Grand Total | | | 112

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 1 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 14 | 24 | 12 | 11 | 23 | 21 | 105
Malek Hosan | 22 | 0 | 1 | 2 | 6 | 20 | 51
Javed Aslam | 0 | 0 | 0 | 3 | 4 | 29 | 36
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 0 | 1 | 1 | 2 | 0 | 4 | 8
Khaled Sufian | 3 | 1 | 1 | 1 | 2 | 6 | 14
! Hassan Saeed | 14 | 1 | 3 | 2 | 2 | 4 | 26
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 1 | 2 | 4 | 1 | 9 | 2 | 19
Mohammed Ali | 0 | 0 | 2 | 1 | 0 | 1 | 4
Ali hazzaa | 4 | 3 | 0 | 7 | 4 | 7 | 25
Naji Shabanh | 6 | 5 | 9 | 9 | 4 | 4 | 37
Ebrahim Qasem | 9 | 1 | 3 | 2 | 0 | 0 | 15
Mohiuddin Lsm | 6 | 5 | 5 | 2 | 0 | 0 | 18
Alhamzi Mohammed | 8 | 7 | 3 | 0 | 0 | 0 | 18
Amal Alhamad | 2 | 3 | 0 | 0 | 0 | 0 | 5
Amal Alsalamah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 90 | 53 | 44 | 43 | 54 | 101 | 385

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 6 | 17 | 7 | 3 | 8 | 11 | 52
Hasan Nour | 17 | 4 | 3 | 9 | 6 | 4 | 43
Javed Aslam | 2 | 2 | 4 | 3 | 4 | 14 | 29
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 1 | 3
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 1 | 0 | 4
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ebrahim Qasem | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 41 | 23 | 14 | 17 | 20 | 31 | 146

Please feel free to reach out for any further clarifications.