Subject: Daily performance summary for LiveSalesman team for Dec 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Dec 2021 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 6 | 0 | 0 | 7
Raghwendra Pratap Singh | 0 | 0 | 41 | 0 | 15 | 56
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 8 | 0 | 0 | 0 | 0 | 8
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 3 | 23 | 0 | 5 | 31
Mohammad Faizan | 0 | 6 | 42 | 0 | 0 | 48
Waseem Ahemad . Khan | 0 | 2 | 25 | 0 | 0 | 27
Amir Aziz | 0 | 0 | 0 | 9 | 0 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 9 | 12 | 137 | 9 | 20 | 187

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 25
| Delivery Related | Day of Delivery - Status | 7
| | Delivery Status | 7
| | Missing items\parts | 1
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return Request Initiation | 5
Customer Services Total | | | 61
Live Sales | Pre-Sale | Help placing new order | 3
Live Sales Total | | | 3
No Answer Total | | | 11
No Answer | No Answer | No Answer | 11
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 3
| | Offers | 2
| | Payment Methods | 1
| | Store Availability | 12
| | Store Location | 3
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Product Specification | 22
PreSales Total | | | 50
Grand Total | | | 125

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 1 | 0 | 2 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 0 | 3 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 16 | 3 | 1 | 0 | 1 | 0 | 21
Malek Hosan | 4 | 2 | 2 | 0 | 0 | 0 | 8
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 21 | 10 | 3 | 1 | 1 | 6 | 42

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 2 | 1 | 6 | 4 | 14 | 33
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 5 | 7 | 3 | 14 | 31
Waseem Ahemad . Khan | 6 | 1 | 5 | 1 | 5 | 22 | 40
Ankit Kumar | 2 | 5 | 1 | 8 | 8 | 38 | 62
Abu Sufian | 8 | 5 | 6 | 5 | 3 | 16 | 43
Mohammad Faizan | 7 | 2 | 3 | 7 | 3 | 12 | 34
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 0 | 2
Raghwendra Pratap Singh | 5 | 5 | 2 | 4 | 0 | 0 | 16
Grand Total | 35 | 21 | 23 | 39 | 27 | 124 | 269

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 6 | 0 | 1 | 6 | 2 | 8 | 23
Ankit Kumar | 3 | 1 | 0 | 0 | 0 | 7 | 11
Murtaza Kutiyanawala | 0 | 0 | 2 | 1 | 0 | 15 | 18
Abu Sufian | 0 | 0 | 2 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 6 | 9 | 5 | 11 | 4 | 3 | 38
Waseem Ahemad . Khan | 0 | 0 | 0 | 3 | 3 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 2 | 0 | 0 | 3
Raghwendra Pratap Singh | 6 | 0 | 0 | 0 | 0 | 0 | 6
Grand Total | 22 | 10 | 10 | 23 | 9 | 37 | 111

Please feel free to reach out for any further clarifications.