Subject: Ticket re-opened - [#5081] Password reset email not received
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 18:34:14 +0000

Hi Pritish Nandi,  Ticket “#5081 – Password reset email not received” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081 to view the ticket.  Ticket comment   
 Thanks for the answer! 

 Can I also change mail myself in the club account in Salesforce? 

  

 Thanks 

 Yuriy 

  

 
 Yuriy Savelev 

 Head of Business Development Les Mills Russia 

 
[email-masked]

 
 tel +7 915 9541472 |

 
 Москва, Крылатская улица, 15 

 
http://www.lesmills.com/ru/

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
Узнай
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Продвинутых Обучений

 
 
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От: Les Mills International <[email-masked]>
 
Отправлено: 24 декабря 2021 г. 20:25 
Кому: Yuriy Savelev <[email-masked]> 
Тема: Re: Password reset email not received 

 

 

 
 Hi Yuriy, 

 
 
 ​ 

 
 
 Thank you for your quick reply. 

 
 
 ​ 

 
 
 I can only suggest changing the registered email address from a corporate account to a personal one as the password reset email might fail and get blocked along the way because
 it is a business account and may have some limitations. 

 
 
 ​ 

 
 
 ​Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081  

 

 
On Sat, 25 Dec at 1:59 AM
, Yuriy <[email-masked]> wrote:

 

 
 
 There are no incoming emails in junk mail ( 

 
 
 This email is used in the club account. 

 
 
  Thanks  

 
 
 Yuriy  

 

  

 
 
 Юрий Савельев | Head of Business Development Les Mills Russia |
[email-masked] tel +7 915 9541472 | 

 
 
 Москва, Крылатская улица, 15 |
http://www.lesmills.com/ru/  

 

   

 

 

  

 

   

 

 

 

 

 
От: Les Mills International <[email-masked]> 
Отправлено: Friday, December 24, 2021 3:43:16 PM 
Кому: Yuriy Savelev <[email-masked]> 
Тема: Re: Password reset email not received

 

   

 

 

 Hi Yuriy, 

 
 
 ​ 

 
 
 ​Thank you for reaching out to support. 

 
 
 ​ 

 
 
 Please ask customer to check their junk folder, as sometimes password reset email you can find there. 

 
 
 Also is the registered email of the Club is [email-masked]? 

 
 
 ​ 

 
 
 ​Please let us know how it goes. 

 
 
 ​ 

 
 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081  

 

 
On Sat, 25 Dec at 12:52 AM
, Yuriy <[email-masked]> wrote:

 

 
 Hi! 

 
 
 We are requesting a password reset to log into our account. The email address specified in the club profile does not receive a password reset email. What could be the reason? 

 
 
 Thanks 

 
 
 Yuriy  

 

 

 

 
 
5081:859387