Subject: New Reply Received - Password reset email not received
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 18:34:13 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Password reset email not received  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for the answer!</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Can I also change mail myself in the club account in Salesforce?</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Yuriy</span></div>
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<div class="MsoNormal" style="line-height:105%"><b><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:black'>Yuriy Savelev</span></b></div>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Head of Business Development Les Mills Russia</span></div>
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<u><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><span lang="EN-US" style="font-size:10.0pt;line-height:105%;color:#0432FF"></span>
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<div class="MsoNormal" style="line-height:105%"><span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>tel +7 915 9541472 |
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<div class="MsoNormal" style="line-height:105%"><span style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#595959'>Москва, Крылатская улица, 15</span></div>
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<span lang="EN-US" style='font-size:10.0pt;line-height:105%;font-family:"Helvetica",sans-serif;color:#0432FF'><a href="http://www.lesmills.com/ru/" rel="noreferrer">http<span lang="RU">://</span>www<span lang="RU">.</span>lesmills<span lang="RU">.</span>com<span lang="RU">/</span>ru<span lang="RU">/</span></a></span><span style="color:#1F497D"></span>
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<a href="https://t.me/LesMills_Russia" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="24" height="24" style="width:.25in;height:.25in" id="Рисунок_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIxMDY3NTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.bmN8mcQNkNQIn9kXccQq0OC-Mp3DsbMN312IYbGKo1k"></span></a><a href="https://www.instagram.com/lesmillsrussia/" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;color:#0563C1;text-decoration:none"><img width="26" height="33" style="width:.2708in;height:.3472in" id="Рисунок_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTIxMDY3NTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.ddN6wp_Uy4PEZRLadhInaqyrk-2CBMeYvowMzXggitA"></span></a><span style="font-size:1.0pt"></span>
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<a href="https://www.lesmills.com/ru/instructors/%D0%BF%D0%B5%D1%80%D0%B2%D0%BE%D0%BD%D0%B0%D1%87%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5-new/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Узнай
 подробнее расписание Первоначальных обучений</span></i></b></a><b><i><span style="font-size:9.0pt;color:#4472C4"> и
</span></i></b><a href="https://www.lesmills.com/ru/instructors/%D0%BF%D1%80%D0%BE%D0%B4%D0%B2%D0%B8%D0%BD%D1%83%D1%82%D0%BE%D0%B5-%D0%BE%D0%B1%D1%83%D1%87%D0%B5%D0%BD%D0%B8%D0%B5/" rel="noreferrer"><b><i><span style="font-size:9.0pt;color:#4472C4">Продвинутых Обучений</span></i></b></a><span style="color:#4472C4"></span>
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<i><span style="font-size:8.0pt">Отвечая на данное сообщение, вы даёте
</span></i><i><span lang="EN-US" style="font-size:8.0pt"><a href="https://www.lesmills.com/ru/%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0-%D0%BA%D0%BE%D0%BD%D1%84%D0%B8%D0%B4%D0%B5%D0%BD%D1%86%D0%B8%D0%B0%D0%BB%D1%8C%D0%BD%D0%BE%D1%81%D1%82%D0%B8/?_ga=2.66462574.1922612528.1638521787-1453798651.1628448694" rel="noreferrer"><span style="color:#0563C1">c</span><span lang="RU" style="color:#0563C1">огласие
 на обработку персональных данных</span></a></span></i><i><span style="font-size:8.0pt"></span></i>
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<b>От:</b> Les Mills International &lt;[email-masked]&gt;
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<b>Отправлено:</b> 24 декабря 2021 г. 20:25<br>
<b>Кому:</b> Yuriy Savelev &lt;[email-masked]&gt;<br>
<b>Тема:</b> Re: Password reset email not received</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your quick reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can only suggest changing the registered email address from a corporate account to a personal one as the password reset email might fail and get blocked along the way because
 it is a business account and may have some limitations.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​<span style="color:#183247">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Dec at 1:59 AM
<span class="separator">, Yuriy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>There are no incoming emails in junk mail (</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This email is used in the club account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Thanks </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yuriy </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Юрий Савельев | Head of Business Development Les Mills Russia |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> tel +7 915 9541472 |</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Москва, Крылатская улица, 15 |
<a href="http://www.lesmills.com/ru/" rel="noreferrer">http://www.lesmills.com/ru/</a> </span></div>
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<b><span style='font-family:"Helvetica",sans-serif;color:black'>От:</span></b><span style='font-family:"Helvetica",sans-serif;color:black'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Отправлено:</b> Friday, December 24, 2021 3:43:16 PM<br>
<b>Кому:</b> Yuriy Savelev &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Тема:</b> Re: Password reset email not received</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Yuriy,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Thank you for reaching out to support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please ask customer to check their junk folder, as sometimes password reset email you can find there.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also is the registered email of the Club is <a href="mailto:[email-masked]?" rel="noreferrer">[email-masked]?</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 25 Dec at 12:52 AM
<span class="xseparator">, Yuriy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are requesting a password reset to log into our account. The email address specified in the club profile does not receive a password reset email. What could be the reason?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yuriy </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5081:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081