Subject: Re: 04753288 / Web Policy / ref:_00D301GN6a._5003Z1LFWlA:ref
From: Ashish Dabral <[email-masked]>
To: support <[email-masked]>
Date: Fri, 24 Dec 2021 07:23:21 -0700 (MST)

Hello, 

We just wanted to allow only few videos not the whole youtube platform. Please let me know if we can create any policy on that. 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Friday, December 24, 2021 10:46:48 AM 
Subject: RE: 04753288 / Web Policy / ref:_00D301GN6a._5003Z1LFWlA:ref 

Hi Ashish, 

This is regarding your service request number 04753288. 

Problem statements 

    * Need to allow youtube 

Steps to be taken: 

    * If you have everything blocked from firewall rules, need to whitelist youtube. Please refer below article to white list a website/url: 
[ https://support.sophos.com/support/s/article/KB-000036901?language=en_US | https://support.sophos.com/support/s/article/KB-000036901?language=en_US ] 

    * Also follow below article and instead of BLOCK, select ALLOW: 
[ https://support.sophos.com/support/s/article/KB-000036734?language=en_US | https://support.sophos.com/support/s/article/KB-000036734?language=en_US ] 

Plan of Action 

    * Please follow steps mentioned in above links and update us with your observations/results. You can update us via mail/call us on Support Line number. 

Just to let you know, my shift timings for the current month is 09:00 IST to 18:00 IST (GMT +5:30) during Monday to Friday . 

Thank you for choosing Sophos . Have a nice day ahead. 

Regards, 
Vandan Patel 

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