Subject: New Reply Received - Password reset email not received
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 12:59:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Password reset email not received  Ticket comment <div dir="ltr" style="">
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<div dir="ltr">There are no incoming emails in junk mail (<br>
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<div dir="ltr">This email is used in the club account.<br>
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<div dir="ltr"> Thanks </div>
<div dir="ltr">Yuriy </div>
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<div style="direction:ltr">Юрий Савельев | Head of Business Development Les Mills Russia | [email-masked] tel +7 915 9541472 |</div>
<div style="direction:ltr">Москва, Крылатская улица, 15 | <a href="http://www.lesmills.com/ru/" rel="noreferrer">http://www.lesmills.com/ru/</a></div>
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<font style="font-size:11pt" color="#000000"><b>От:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Отправлено:</b> Friday, December 24, 2021 3:43:16 PM<br>
<b>Кому:</b> Yuriy Savelev &lt;[email-masked]&gt;<br>
<b>Тема:</b> Re: Password reset email not received</font>
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<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Yuriy,</font></font></div>
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<div dir="ltr"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">​Thank you for reaching out to support.</font></font></div>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font><br>
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Please ask customer to check their junk folder, as sometimes password reset email you
 can find there.</font></font></font></font></div>
<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Also
 is the registered email of the Club is </font></font><a href="mailto:[email-masked]?" rel="noreferrer"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">[email-masked]?</font></font></a></font></font></font></font></div>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></font></font></font></font><br>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">​Please
 let us know how it goes.</font></font></font></font></font></font></font></font><br>
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<font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></font></font></font></font><br>
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Best
 Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</font></font></font></font></font></font></font></font></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081</a>
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<blockquote class="x_freshdesk_quote">On Sat, 25 Dec at 12:52 AM <span class="x_separator">
, Yuriy &lt;[email-masked]&gt; wrote:
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<div>Hi!</div>
<div>We are requesting a password reset to log into our account. The email address specified in the club profile does not receive a password reset email. What could be the reason?</div>
<div>Thanks</div>
<div>Yuriy </div>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081