Subject: Ticket re-opened - [#5081] Password reset email not received
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 12:59:12 +0000

Hi Pritish Nandi,  Ticket “#5081 – Password reset email not received” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081 to view the ticket.  Ticket comment   

 There are no incoming emails in junk mail ( 
 
 This email is used in the club account. 
 
  Thanks  
 Yuriy  

 
 
 Юрий Савельев | Head of Business Development Les Mills Russia | [email-masked] tel +7 915 9541472 | 
 Москва, Крылатская улица, 15 | http://www.lesmills.com/ru/ 

 

 

 

 

 

 

 

 

 
От: Les Mills International <[email-masked]> 
Отправлено: Friday, December 24, 2021 3:43:16 PM 
Кому: Yuriy Savelev <[email-masked]> 
Тема: Re: Password reset email not received

 

 Hi Yuriy, 
 ​ 
 ​Thank you for reaching out to support. 
 
​ 
 
 Please ask customer to check their junk folder, as sometimes password reset email you
 can find there. 
 Also
 is the registered email of the Club is [email-masked]? 
 
​ 

​Please
 let us know how it goes. 

​ 
 
 Best
 Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5081

 On Sat, 25 Dec at 12:52 AM 
, Yuriy <[email-masked]> wrote:
 
 Hi! 
 We are requesting a password reset to log into our account. The email address specified in the club profile does not receive a password reset email. What could be the reason? 
 Thanks 
 Yuriy