Subject: Note Added - [#5011] The Trip App keeps crashing
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 24 Dec 2021 08:44:31 +0000

Hi ,    LMUK Clubs added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5011    Subject:  The Trip App keeps crashing   Requester: Sue Raven    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">Hi Pritish, please could you help here? Do you know an answer to the below? </div>
<div dir="ltr">Thanks, Robyn</div>
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<div>Hey Robyn,<br> <br>Can you share these logs with us and provide some context in how your app handles the network connectivity for us please? My understanding is that your app caches the videos to be played locally (hence the requirement for the large storage capacity in your specification) therefore network performance shouldn’t impact the playback of existing downloaded content, only the download of new content?<br> <br>Please don’t hold back on technical detail for us here as this will assist us in pin-pointing your issue and where you can rectify this.<br> <br> <br>Thanks,<br> <br>Josh</div>
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