Subject: Daily performance summary for LiveSalesman team for Dec 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Dec 2021 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 57 | 16 | 73
Syed Ataullah | 0 | 0 | 38 | 0 | 38
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 2 | 0 | 0 | 0 | 2
Hasan Nour | 0 | 25 | 0 | 5 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 8 | 25 | 3 | 36
Ali hazzaa | 0 | 0 | 32 | 0 | 32
Amal Alhamad | 0 | 0 | 29 | 6 | 35
Amal Alsalamah | 0 | 0 | 34 | 5 | 39
Mohiuddin Lsm | 0 | 0 | 23 | 2 | 25
Ebrahim Qasem | 0 | 0 | 0 | 4 | 4
Grand Total | 2 | 34 | 239 | 42 | 317

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 44
| Delivery Related | Day of Delivery - Status | 18
| | Delayed Delivery (Furniture) | 10
| | Delivery Status | 56
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 132
Live Sales | (blank) | (blank) | 21
| Pre-Sale | Live assist | 1
Live Sales Total | | | 22
Mattress Related Total | | | 1
Mattress Related | Post-Sales | Product Complaints | 1
PreSales | Other Enquiry | Offers | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 1
| Product Related | Product Specification | 4
PreSales Total | | | 10
Grand Total | | | 165

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1 | 2
Grand Total | 0 | 1 | 0 | 0 | 1 | 3 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 1 | 4 | 9 | 22 | 36
Hasan Nour | 37 | 32 | 7 | 12 | 23 | 21 | 132
Javed Aslam | 0 | 1 | 0 | 4 | 3 | 32 | 40
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 0 | 1 | 0 | 2 | 0 | 4 | 7
Khaled Sufian | 5 | 1 | 0 | 2 | 1 | 6 | 15
! Hassan Saeed | 27 | 2 | 3 | 1 | 2 | 4 | 39
Asma Salem | 0 | 0 | 0 | 0 | 0 | 1 | 1
Shaha alsubaie | 2 | 1 | 3 | 4 | 6 | 2 | 18
Mohammed Ali | 0 | 1 | 1 | 1 | 0 | 1 | 4
Ali hazzaa | 4 | 1 | 1 | 6 | 3 | 7 | 22
Naji Shabanh | 10 | 8 | 2 | 14 | 5 | 3 | 42
Alhamzi Mohammed | 11 | 3 | 4 | 1 | 0 | 0 | 19
Ebrahim Qasem | 5 | 4 | 0 | 2 | 0 | 0 | 11
Mohiuddin Lsm | 12 | 4 | 3 | 2 | 0 | 0 | 21
Amal Alhamad | 8 | 0 | 0 | 0 | 0 | 0 | 8
Amal Alsalamah | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 126 | 59 | 25 | 55 | 52 | 105 | 422

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 14 | 25 | 4 | 11 | 6 | 8 | 68
Hasan Nour | 17 | 2 | 11 | 5 | 8 | 3 | 46
Javed Aslam | 5 | 1 | 5 | 3 | 4 | 16 | 34
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 2 | 4
Mohammed Ali | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 28 | 20 | 21 | 19 | 30 | 164

Please feel free to reach out for any further clarifications.