Subject: Daily performance summary for LiveSalesman team for Dec 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Dec 2021 09:01:20 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 12 | 0 | 3 | 16
Raghwendra Pratap Singh | 0 | 5 | 41 | 0 | 11 | 57
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 19 | 0 | 0 | 0 | 8 | 27
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 2 | 0 | 0 | 0 | 14 | 16
Abu Sufian | 0 | 6 | 40 | 0 | 0 | 46
Jok Kuol | 0 | 2 | 10 | 0 | 2 | 14
Mohammad Faizan | 0 | 4 | 35 | 0 | 0 | 39
Waseem Ahemad . Khan | 0 | 3 | 56 | 0 | 0 | 59
Amir Aziz | 0 | 0 | 0 | 8 | 0 | 8
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 21 | 21 | 194 | 8 | 38 | 282

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 56
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 14
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 22
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 4
Customer Services Total | | | 110
No Answer | No Answer | No Answer | 10
No Answer Total | | | 10
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 8
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 43
PreSales Total | | | 65
Grand Total | | | 185

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 1 | 1 | 1 | 4
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 15 | 1 | 1 | 1 | 0 | 0 | 18
Malek Hosan | 3 | 3 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 23 | 5 | 1 | 2 | 1 | 5 | 37

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Radhika Jawle | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 3 | 2 | 2 | 8 | 2 | 15 | 32
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 4 | 5
Mosab Mohammed Abdalla Nasreldin | 2 | 4 | 2 | 6 | 4 | 14 | 32
Ankit Kumar | 5 | 4 | 4 | 8 | 9 | 35 | 65
Abu Sufian | 16 | 2 | 5 | 7 | 4 | 13 | 47
Waseem Ahemad . Khan | 4 | 5 | 3 | 1 | 7 | 21 | 41
Mohammad Faizan | 7 | 4 | 1 | 8 | 4 | 13 | 37
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 0 | 2
Raghwendra Pratap Singh | 7 | 4 | 6 | 0 | 0 | 0 | 17
Grand Total | 45 | 25 | 23 | 39 | 31 | 120 | 283

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 1 | 0 | 7 | 2 | 6 | 24
Ankit Kumar | 7 | 0 | 0 | 0 | 5 | 2 | 14
Murtaza Kutiyanawala | 0 | 2 | 0 | 1 | 0 | 15 | 18
Abu Sufian | 0 | 2 | 0 | 0 | 0 | 1 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Jok Kuol | 12 | 9 | 9 | 7 | 4 | 2 | 43
Waseem Ahemad . Khan | 0 | 0 | 0 | 3 | 3 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 2 | 0 | 0 | 0 | 3
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 32 | 14 | 11 | 18 | 14 | 29 | 118

Please feel free to reach out for any further clarifications.