Subject: New Reply Received - Issue LM Virtual Salesforce
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 23 Dec 2021 15:41:51 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issue LM Virtual Salesforce  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Salesforce supportteam,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hope you can help us out with the following issue.
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Via the Les Mills Virtual support team I got your email address.
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Since December 14th we are trying to get to order LM virtual releases for a new club called Brotter Fitness.
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">My colleague Walter created a case with nr 00335693 and link 
<a href="https://lesmills.my.salesforce.com/a1V2L00000HxU96" rel="noreferrer">https://lesmills.my.salesforce.com/a1V2L00000HxU96</a>  </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">In his words:
<i>Order is oke, validation is oke, submit is oke, But no account created. That is a fail.
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">So far we didn’t get any response and the club needs to prepare and install the LM Virtual set up in the coming weeks.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Since we are in lockdown again, we aren’t sure when to start and open up again.
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Can you please have a look at this and help us out so we can send the club their login details.
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">We wish you a merry Christmas and a happy New Year!</span></div>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US" style="font-size:10.0pt"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> donderdag 23 december 2021 15:26<br>
<b>Aan:</b> Pierre Tromp &lt;[email-masked]&gt;<br>
<b>CC:</b> [email-masked]; Walter van der Lee &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: Issue LM Virtual Salesforce</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for sharing the details.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The Level 2 team is on holiday and they can check the case after 3 Jan 2022. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>As a support team we can advise on any technical issues with an existing virtual account however, we do not handle queries related to salesforce here. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​I can see even Shruthi is out of the office and coming back on 12 Jan 2022.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you email the Salesforce team directly and see if they can help you with this? Their email is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​​Best Regards,<br>
Pritish<br>
Customer Services <br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5077" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5077</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 24 Dec at 1:17 AM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Pritish,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Thanks for your quick response.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Yes we have raised a case on the Salesforce platform, that’s why I send you the case number and link with detailed information.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>In Salesforce I saw that Shruthi is the Salesforce Functional Consultant of this case.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Because of the coming holidays in NZ I don’t know who is working and who isn’t.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hope you have enough info.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> donderdag 23 december 2021 13:02<br>
<b>Aan:</b> Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>CC:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Walter van der Lee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Issue LM Virtual Salesforce</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Pierre,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please confirm if you have raised a case with Salesforce Team already?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Is the order complete on Saleforce?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​​Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services </span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5077" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5077</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 23 Dec at 11:44 PM
<span class="separator">, Pierre Tromp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Supportteam and Shruthi,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hope you are doing fine there.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Since December 14th we are trying to get to order LM virtual releases for a new club called Brotter Fitness.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>My colleague Walter created a case with nr 00335693 and link  <a href="https://lesmills.my.salesforce.com/a1V2L00000HxU96" rel="noreferrer">https://lesmills.my.salesforce.com/a1V2L00000HxU96</a>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>In his words:
<i>Order is oke, validation is oke, submit is oke, But no account created. That is a fail.</i></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>So far we didn’t get any response and the club needs to prepare and install the LM Virtual set up in the coming weeks.<br>
Since we are in lockdown again, we aren’t sure when to start and open up again.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Can you please have a look at this and help us out so we can send the club their login details.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>We wish you a merry Christmas and a happy New Year!</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style="color:black">Best Regards,<br>
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<b>Pierre Tromp</b></span><span lang="EN-US" style="font-size:10.0pt;color:black"><br>
</span><span lang="EN-US" style="color:black">Team Club Performance<br>
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</span><span lang="EN-US" style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span lang="EN-US" style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span lang="EN-US" style="color:black"> </span><span lang="EN-US">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5077