Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Dec 2021 10:17:54 -0500

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (91) 7056323333
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kurukshetra Haryana i"ll relocate
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Executive | 01-01-2022 | 29000
Previous Employer 1 | Continuum Global solutions | Senior Executive | 10-12-2020 | 1545
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Check URL is correct.
Check internet is working.
Make sure JavaScript ,Cookies are enabled.
Clear your cache and cookies.
Restart your web browser.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Blutooth in both Devices
Put speaker in pairing mode.
In mobile go to Blutooth settings and Search for new devices.
Then select the name of speaker from the available device list.
There might be possibility you"ll get a code appearing on your screen for pairing accept it and device will connect.

What according to you makes you a good candidate for customer service or technical support job? | I do carry 2 years of work experience in L1 technical support with good knowledge of windows, network and mobile device troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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