Subject: Tech Support Candidate - Dinesh Kumar
From: Dinesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 23:16:54 -0500

| | Tech Support Test

Name | Dinesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8586008087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Six Sigma Soft Solution pvtd ltd | Sr Desktop Engineer | Currently working |
Previous Employer 1 | Skillintech India Pvt ltd | L2 Desktop Engineer | |
Previous Employer 2 | Anri solution pvtd ltd | L2 Desktop Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will our internet connection WiFi/LAN is working properly or not. After that will clear the temp cookies files and reset the browser. These steps we will do at first level.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will turn on the blutooth of speaker.
2 then we will the turn on the blutooth of mobile/laptop which we are going to connect.
3. Then we go to add new blutooth device or pair the new device.
4.Then we search the new device with model number of speaker which we are going to pair.
5.After that we pair and  connect the speaker to device.
These steps we will use to connect blutooth speaker with mobile or laptop.

What according to you makes you a good candidate for customer service or technical support job?

As a customer support job we are dedicated to provide the best service to customer.
You should have good technical knowledge about the product and have the good communication skills to convince the customer and resolved their queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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