Subject: Daily performance summary for LiveSalesman team for Dec 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Dec 2021 09:05:25 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 19 | 0 | 0 | 19
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 38 | 11 | 49
Ali hazzaa | 0 | 1 | 55 | 2 | 58
Khaled Sufian | 0 | 0 | 34 | 5 | 39
Malek Hosan | 0 | 13 | 0 | 0 | 13
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 3 | 0 | 0 | 3
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 7 | 0 | 0 | 7
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 0 | 42 | 3 | 45
Amal Alhamad | 0 | 0 | 40 | 10 | 50
Amal Alsalamah | 0 | 0 | 62 | 3 | 65
Mohiuddin Lsm | 0 | 0 | 27 | 8 | 35
Naji Shabanh | 0 | 0 | 29 | 5 | 34
Ebrahim Qasem | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 45 | 327 | 48 | 420

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 96
| Delivery Related | Day of Delivery - Status | 30
| | Delayed Delivery (Furniture) | 20
| | Delayed Delivery (HH) | 4
| | Delivery Status | 87
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 1
| | Cancelation | 3
| | Refund for Other reason | 3
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 257
Live Sales | (blank) | (blank) | 27
| Pre-Sale | Live assist | 1
Live Sales Total | | | 28
PreSales | Other Enquiry | Offers | 2
| | Promo Code | 1
| | Store Availability | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 7
PreSales Total | | | 13
Grand Total | | | 298

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 1 | 0 | 0 | 0 | 2 | 2 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 1 | 0 | 5 | 11 | 24 | 41
Hasan Nour | 30 | 8 | 6 | 28 | 32 | 10 | 114
Javed Aslam | 1 | 0 | 0 | 5 | 4 | 28 | 38
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 1 | 0 | 0 | 2 | 0 | 4 | 7
Khaled Sufian | 6 | 1 | 0 | 2 | 1 | 8 | 18
! Hassan Saeed | 12 | 3 | 5 | 1 | 1 | 4 | 26
Amal Alsalamah | 6 | 5 | 0 | 0 | 0 | 1 | 12
Asma Salem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Ali hazzaa | 7 | 1 | 3 | 6 | 2 | 7 | 26
Shaha alsubaie | 5 | 2 | 2 | 9 | 6 | 3 | 27
Mohammed Ali | 0 | 2 | 1 | 2 | 0 | 1 | 6
Naji Shabanh | 9 | 9 | 4 | 13 | 5 | 4 | 44
Amir Aziz | 0 | 0 | 0 | 0 | 2 | 0 | 2
Amal Alhamad | 17 | 12 | 0 | 1 | 0 | 0 | 30
Alhamzi Mohammed | 12 | 6 | 0 | 1 | 0 | 0 | 19
Ebrahim Qasem | 5 | 3 | 2 | 0 | 0 | 0 | 10
Mohiuddin Lsm | 17 | 6 | 2 | 0 | 0 | 0 | 25
Grand Total | 128 | 59 | 25 | 75 | 64 | 98 | 449

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 41 | 16 | 5 | 12 | 3 | 8 | 85
Hasan Nour | 11 | 8 | 8 | 6 | 5 | 8 | 46
Javed Aslam | 3 | 3 | 3 | 2 | 7 | 16 | 34
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 1 | 0 | 0 | 0 | 0 | 1 | 2
Syed Ataullah | 0 | 0 | 0 | 1 | 1 | 2 | 4
Mohammed Ali | 0 | 0 | 0 | 1 | 0 | 0 | 1
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 66 | 27 | 16 | 22 | 16 | 36 | 183

Please feel free to reach out for any further clarifications.