Subject: Daily performance summary for LiveSalesman team for Dec 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Dec 2021 09:01:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 1 | 61 | 0 | 9 | 71
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 23 | 0 | 0 | 24
Waseem Ahemad . Khan | 0 | 6 | 58 | 0 | 0 | 64
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 7
Ankit Kumar | 4 | 6 | 8 | 0 | 0 | 18
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 10 | 31 | 0 | 0 | 41
Jok Kuol | 0 | 1 | 9 | 0 | 13 | 23
Mohammad Faizan | 0 | 3 | 31 | 0 | 0 | 34
Mohammed Ali | 0 | 1 | 10 | 0 | 28 | 39
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 11 | 29 | 231 | 6 | 50 | 327

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 57
| Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 6
| | Delivery Status | 42
| | Reschedule Delivery | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 1
| | Return Request Initiation | 3
Customer Services Total | | | 132
Mattress Related | Post-Sales | Delivery & Shipping Related | 1
| | Returns and Free Trial | 1
Mattress Related Total | | | 2
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 5
| Other Enquiry | (blank) | 1
| | Offers | 4
| | Payment Methods | 1
| | Store Availability | 5
| | Store Location | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 48
PreSales Total | | | 69
Grand Total | | | 212

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 2 | 0 | 0 | 1 | 1 | 1 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 3 | 3
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 1 | 4
Ankit Kumar | 4 | 1 | 0 | 1 | 0 | 0 | 6
Malek Hosan | 3 | 2 | 0 | 0 | 0 | 0 | 5
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 3 | 0 | 2 | 1 | 5 | 25

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 5 | 1 | 1 | 8 | 4 | 15 | 34
Mohammed Ali | 2 | 0 | 0 | 0 | 0 | 4 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 5 | 5 | 3 | 6 | 15 | 36
Ankit Kumar | 8 | 1 | 6 | 7 | 12 | 30 | 64
Abu Sufian | 14 | 6 | 4 | 4 | 4 | 14 | 46
Waseem Ahemad . Khan | 6 | 7 | 1 | 1 | 8 | 20 | 43
Mohammad Faizan | 7 | 4 | 2 | 8 | 5 | 11 | 37
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 1 | 0 | 2
Raghwendra Pratap Singh | 6 | 1 | 4 | 0 | 0 | 0 | 11
Grand Total | 50 | 25 | 23 | 32 | 40 | 113 | 283

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 0 | 0 | 0 | 5 | 3 | 11
Murtaza Kutiyanawala | 0 | 2 | 1 | 0 | 0 | 15 | 18
Mohammed Ali | 17 | 2 | 3 | 4 | 3 | 6 | 35
Abu Sufian | 0 | 1 | 0 | 1 | 0 | 1 | 3
Jok Kuol | 27 | 11 | 8 | 5 | 4 | 3 | 58
Waseem Ahemad . Khan | 1 | 0 | 0 | 4 | 3 | 2 | 10
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 16 | 13 | 14 | 15 | 32 | 139

Please feel free to reach out for any further clarifications.