Subject: New Reply Received - Fwd: RE: Link for Candice
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 23:31:42 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fwd: RE: Link for Candice  Ticket comment <div style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 10pt">
<div>I don't have any of that. I was only set up with a user name to get into the marketing web page. And that email doesn't work for the tablet. </div>
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<div id="Zm-_Id_-Sgn1">---- On Wed, 22 Dec 2021 14:35:06 -0800 <b>Les Mills International &lt;[email-masked]&gt;</b> wrote ----<br>
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<div dir="ltr">Hi Rachel,<br>
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<div dir="ltr">Thank you for contacting Les Mills Virtual App support. Could you confirm the following please?<br>
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<div dir="ltr">1. Your Les Mills Virtual username<br>
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<div dir="ltr">2. Did you log into the Scheduler and change your temporary password before logging into the app?<br>
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<div dir="ltr">Please let us know how it goes. We look forward to hearing from you.<br>
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<div dir="ltr">Best Regards,<br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5074" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5074</a>
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                            Thu, 23 Dec at 10:25 AM <span class="x_-2101374349separator">,  Rachel Soliman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote: <div style="font-family :  Verdana,  Arial,  Helvetica,  sans-serif; font-size :  10pt">
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<div>From: Rachel Soliman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>To: "Nik Herold"&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>Cc: "Denny Berry"&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Jinda Clement"&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Candice Griswold"&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;, "Angela Berry"&lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>Date: Wed, 22 Dec 2021 12:33:58 -0800<br>Subject: RE: Link for Candice<br>============ Forwarded message ============<br>
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<div>Hello Nik,<br>
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<div>We have the TVs and tablets up. YAY! We are getting everything ready and on the tablet in the top right corner it has a lock. When we click on it, it asks for an Admin Code. We don't have one. When I go to forgot admin code it asks for username and password. I put mine in and it doesn't work for this. Can you please help us or point us in the direction to get this figured out. Thank you.<br>
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<div id="x_-1159765697Zm-_Id_-Sgn1">---- On Tue, 21 Dec 2021 12:04:41 -0800 <b>Nik Herold &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;</b> wrote ----<br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">Hi Denny,</span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">Sure thing.  If Candice clicks <a href="https://www.lesmills.com/us/clubs-and-facilities/tools-resources/" target="_blank" rel="noreferrer"> here</a> then she will be directed to Marketing Studio and also Les Mills Connect Connect. </span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">I’m unaware of a “loop” function for demos, but there are definitely virtual videos available on <b><a href="https://login.lesmills.com/u/login/identifier?state=hKFo2SBzZExhQllWWTRnRWFhLXJrYmF4RWw4X29aY2dqQ2w2NaFur3VuaXZlcnNhbC1sb2dpbqN0aWTZIERjdlNtMFk5Zmg5WXJMeVNlM1N1S1hic0RzTGZrNjU1o2NpZNkgZ21kaGdqVmo0WnMweG5ncGx2S29pWmJYWmlJQnE3WkI" target="_blank" rel="noreferrer">Marketing Studio</a> </b>to put up on TV’s or other areas you want to advertise the classes.</span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">The second option is to make sure classes are being run throughout each hour of the day so that when you give a tour, members can see the classes going on in the studio.</span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">Make sure you bookmark these three links:</span></span><br>
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<b>Les Mills Tools and Resources Hub: <a href="https://www.lesmills.com/us/clubs-and-facilities/tools-resources/" target="_blank" rel="noreferrer"><span class="colour" style="color:rgb(5, 99, 193)">https://www.lesmills.com/us/clubs-and-facilities/tools-resources/</span></a></b><br>
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<b>Les Mills Virtual App Support:</b> <b><a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/" target="_blank" rel="noreferrer"><span class="colour" style="color:rgb(5, 99, 193)">https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/</span></a></b><br>
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<b>Launch Call Support Schedule: <a href="https://calendly.com/support-les-mills" target="_blank" rel="noreferrer"><span class="colour" style="color:rgb(5, 99, 193)">https://calendly.com/support-les-mills</span></a></b><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">The tools and resources hub will take you to all resources we have available for the club.  The virtual app support link will take you directly to the virtual support team if you have questions regarding the scheduler or app.  The launch
 call support schedule will also allow you to go through a virtual 2.0 onboarding session that is interactive with the team.</span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px">I will be into the office the 1<sup>st</sup> of January. Lets definitely connect when I return.  Happy holidays!</span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="colour" style="color:black">With gratitude,</span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="colour" style="color:black">Nik</span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="colour" style="color:black">Nik Herold | Customer Experience Manager</span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="colour" style="color:black">C 310.908.3834</span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><b><span class="colour" style="color:black">Schedule a Call With Me Here: <a href="https://calendly.com/nik-herold/les-mills-partnership-discussion" target="_blank" rel="noreferrer"> <span class="colour" style="color:rgb(5, 99, 193)">https://calendly.com/nik-herold/les-mills-partnership-discussion</span></a></span></b></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="1.6111in" height="30" style="width  :  1.6111in" id="1640212510626100001_imgsrc_url_1"></span></span></a><a href="https://www.linkedin.com/company/les-mills-international" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="24" height="30" id="1640212510626100001_imgsrc_url_2"></span></span></a><a href="https://www.facebook.com/lesmills" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="24" height="30" id="1640212510626100001_imgsrc_url_3"></span></span></a><a href="https://twitter.com/lesmills" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="24" height="30" id="1640212510626100001_imgsrc_url_4"></span></span></a><a href="https://www.youtube.com/user/lesmillsgroupfitness" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="24" height="30" id="1640212510626100001_imgsrc_url_5"></span></span></a><a href="https://www.instagram.com/lesmills" target="_blank" rel="noreferrer"><span class="colour" style="color:blue"><span class="size" style="font-size: 1pt; text-decoration: none"><img width="24" height="30" id="1640212510626100001_imgsrc_url_6"></span></span></a></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><b>Les Mills Tools and Resources Hub: <a href="https://www.lesmills.com/us/clubs-and-facilities/tools-resources/" target="_blank" rel="noreferrer"> <span class="colour" style="color:rgb(5, 99, 193)">https://www.lesmills.com/us/clubs-and-facilities/tools-resources/</span></a></b></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><b>Les Mills Virtual App Support:</b> <b><a href="https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/" target="_blank" rel="noreferrer"><span class="colour" style="color:rgb(5, 99, 193)">https://www.lesmills.com/clubs-and-facilities/virtual/virtual-support/</span></a></b></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><b>Launch Call Support Schedule: <a href="https://calendly.com/support-les-mills" target="_blank" rel="noreferrer"> <span class="colour" style="color:rgb(5, 99, 193)">https://calendly.com/support-les-mills</span></a></b></span></span><br>
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<div><div style="border  :  none; border-top  :  solid #E1E1E1 1.0pt; padding  :  3.0pt 0in 0in 0in"><div class="" style="margin  :  0px"><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><b>From:</b> Denny Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; <br> <b>Sent:</b> Tuesday, December 21, 2021 10:22 AM<br> <b>To:</b> Nik Herold &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Jinda Clement &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br> <b>Cc:</b> Candice Griswold &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Angela Berry &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Rachel Soliman &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br> <b>Subject:</b> Link for Candice</span></span></div></div></div>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="x_-1159765697font"><span class="size" style="font-size:12pt">Nik,</span></span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="x_-1159765697font"><span class="size" style="font-size:12pt">Can you resend the link for Candice to log in?</span></span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="x_-1159765697font"><span class="size" style="font-size:12pt">Also, is there a "demo" mode for the classes that would run a loop or something to show the classes when we're giving tours?</span></span></span></span><br>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="x_-349552785size"><b><span class="size" style="font-size:13.5pt">Denny Berry</span></b></span><span class="x_-1159765697font"><span class="size" style="font-size:12pt"></span></span></span></span><br>
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<div><div class="" style="margin  :  0px"><span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="x_-349552785font"><span class="size" style="font-size:12pt">Partner / Owner</span></span><span class="size" style="font-size:12pt"><br> <span class="x_-349552785font">(775) 867-3310 Fallon</span><br> <span class="x_-349552785font">(775) 980-6910 Fernley</span></span><span class="x_-1159765697font"><span class="size" style="font-size:12pt"></span></span></span></span></div></div>
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<span class="font" style="font-family:Calibri, sans-serif"><span class="size" style="font-size: 11pt; margin: 0px"><span class="size" style="font-size: 12pt; padding: 0in"><img width="1.0416in" height="1.0416in" style="width  :  1.0416in; height  :  1.0416in" id="1640212510626100001_imgsrc_url_7" alt="Image removed by sender. Fitness For 10"></span><span class="x_-1159765697font"><span class="size" style="font-size:12pt"></span></span></span></span><br>
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<div class="x_-1159765697zmail_signature_below"><div id="x_-1159765697Zm-_Id_-Sgn">
<div>Rachel Soliman<br>
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<div>Club Manager<br>
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<div>Fernley<br>
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<div>775-980-6910<br>
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<div class="x_-2101374349zmail_signature_below"><div id="x_-2101374349Zm-_Id_-Sgn">
<div>Rachel Soliman<br>
</div>
<div>Club Manager<br>
</div>
<div>Fernley<br>
</div>
<div>775-980-6910<br>
</div>
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<img id="1640212510626100001_imgsrc_url_9" width="150" height="27"><br>
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<br><span class="colour" style="color:rgb(255, 255, 255)"><span class="font" style="font-family:fdtktid"><span class="size" style="font-size: 0px; min-height: 0px; opacity: 0; max-height: 0px; line-height: 0px">5074:859387</span></span></span><div><br></div>
<div class="zmail_signature_below"><div id="Zm-_Id_-Sgn">
<div>Rachel Soliman<br>
</div>
<div>Club Manager<br>
</div>
<div>Fernley<br>
</div>
<div>775-980-6910<br>
</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NjQyNzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oQlQUlRnRLsk84MEaeMS5jWoPAX-pf8jhCm9scMkNkk" width="150" height="27" style=""><br>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5074