Subject: New Reply Received - help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 19:28:40 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  help  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>The current ios is 15.  And no we can’t get it to work.  We’re going to try and down grade to 14?</span></div>
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<strong style="FONT-FAMILY: Verdana"><font color="#527aae">Terian Szymczak</font><br style="FONT-FAMILY: Verdana"></strong><font>Sr. Program Director  | 
      CHASCO Family YMCA<br><strong>YMCA of Greater Williamson County<br></strong>Phone: 
      512-246-YMCA</font><font><br>[email-masked]<br></font><a title="" style="FONT-FAMILY: Verdana" href="http://ymcagwc.org" rel="noreferrer">ymcagwc.org</a><font> | The Y.™ For a better us.</font>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Wednesday, December 22, 2021 1:26 PM<br>
<b>To:</b> Terian Szymczak &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: help</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#183247'>Thank you for your email. Could you confirm the following, please?</span></div>
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<div class="MsoNormal">1. What is the current iOS version on the iPad?<br>
2. Can you run a test class from the app, and does it work?</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#183247'>Best Regards,<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 23 Dec at 7:37 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'>Yes and yes. </span><span style="color:black"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Get
<a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a> </span></div>
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<strong><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:#527AAE'>Terian Szymczak</span></strong><b><span style='font-size:8.5pt;font-family:"Verdana",sans-serif'><br>
</span></b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>Sr. Program Director | CHASCO Family YMCA<br>
<strong><span style='font-family:"Arial",sans-serif'>YMCA of Greater Williamson County</span></strong><b><br>
</b>Phone: 512-246-YMCA<br>
[email-masked]<br>
<a href="http://ymcagwc.org" title="" rel="noreferrer"><span style='font-family:"Verdana",sans-serif'>ymcagwc.org</span></a> | The Y.™ For a better us.
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<span style='font-size:7.0pt;font-family:"Tahoma",sans-serif;color:#959595'>The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 22, 2021 11:47:54 AM<br>
<b>To:</b> Terian Szymczak &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: help </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for contacting Les Mills
<span style="color:black">Virtual App</span> support. I'm sorry to hear about the issues you've been facing with your iPad. Could you clarify the following, please?​</span></div>
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<div class="MsoNormal">1. Is the Les Mills app still on the iPad? Are you able to log into it?<br>
2. Can your IT person rollback the iPad to a previous iOS version?</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
​AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Thu, 23 Dec at 6:24 AM
<span class="xseparator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi NZ!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hey, my IT guy downloaded ios 15 and fucked up our Ipad – now he’s asking if there’s a particular download he can revert to…………</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please advise.  Thank you.
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<strong><span style='font-size:8.5pt;font-family:"Verdana",sans-serif;color:#527AAE'>Terian Szymczak</span></strong><b><span style='font-size:8.5pt;font-family:"Verdana",sans-serif'><br>
</span></b><span style='font-size:8.5pt;font-family:"Arial",sans-serif'>Sr. Program Director | CHASCO Family YMCA<br>
<strong><span style='font-family:"Arial",sans-serif'>YMCA of Greater Williamson County</span></strong><b><br>
</b>Phone: 512-246-YMCA<br>
[email-masked]<br>
<a href="http://ymcagwc.org" title="" rel="noreferrer"><span style='font-family:"Verdana",sans-serif'>ymcagwc.org</span></a> | The Y.™ For a better us.
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072