Subject: Ticket re-opened - [#5072] help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 19:28:40 +0000

Hi Pritish Nandi,  Ticket “#5072 – help” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072 to view the ticket.  Ticket comment   
 The current ios is 15.  And no we can’t get it to work.  We’re going to try and down grade to 14? 

  

 

  
     
Terian Szymczak Sr. Program Director  | 
      CHASCO Family YMCA YMCA of Greater Williamson County Phone: 
      512-246-YMCA [email-masked] ymcagwc.org | The Y.™ For a better us.

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 From: Les Mills International [mailto:[email-masked]]
 
Sent: Wednesday, December 22, 2021 1:26 PM 
To: Terian Szymczak <[email-masked]> 
Subject: Re: help

 

 

 
 
 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe. 

 

 

 

 Hi Terian, 

 
 
 ​ 

 
 
 Thank you for your email. Could you confirm the following, please? 

 

   

 

 
 1. What is the current iOS version on the iPad? 
2. Can you run a test class from the app, and does it work? 

 

 

   

 
 Best Regards, 
AJ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072 

 

  

 

 
 
On Thu, 23 Dec at 7:37 AM
, Terian Szymczak <[email-masked]> wrote: 

 

 
 
Yes and yes. 

 

 

   

 Get
Outlook for iOS  

 

   

 
 
Terian Szymczak 
Sr. Program Director | CHASCO Family YMCA 
YMCA of Greater Williamson County 
Phone: 512-246-YMCA 
[email-masked] 
ymcagwc.org | The Y.™ For a better us.

 

 
 
Follow us: 

 

 

 

 
 
The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Wednesday, December 22, 2021 11:47:54 AM 
To: Terian Szymczak <[email-masked]> 
Subject: Re: help  

 

 

 

 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe. 

 

 

 

 Hi Terian, 

 
 
 ​ 

 
 
 Thank you for contacting Les Mills
Virtual App support. I'm sorry to hear about the issues you've been facing with your iPad. Could you clarify the following, please?​ 

 

   

 
 1. Is the Les Mills app still on the iPad? Are you able to log into it? 
2. Can your IT person rollback the iPad to a previous iOS version? 

 

 

 

 Best Regards, 
​AJ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072  

 

 
On Thu, 23 Dec at 6:24 AM
, Terian Szymczak <[email-masked]> wrote: 

 

 
 Hi NZ! 

 

 

 
 Hey, my IT guy downloaded ios 15 and fucked up our Ipad – now he’s asking if there’s a particular download he can revert to………… 

 

 

 
 Please advise.  Thank you.

 

  

 
 
Terian Szymczak 
Sr. Program Director | CHASCO Family YMCA 
YMCA of Greater Williamson County 
Phone: 512-246-YMCA 
[email-masked] 
ymcagwc.org | The Y.™ For a better us.

 

 
 
Follow us: 

 

 

 

 
 
The message and information contained in or attached to this communication is privileged and confidential and intended only for the
 person named above. If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received
 this communication in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.

 

 

 

 

 

5072:859387