Subject: New Reply Received - help
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 18:37:58 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  help  Ticket comment <div>
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Yes and yes. </div>
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Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
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<strong style="FONT-FAMILY: Verdana"><font color="#527aae">Terian Szymczak</font><br style="FONT-FAMILY: Verdana"></strong><font>Sr. Program Director  | 
      CHASCO Family YMCA<br><strong>YMCA of Greater Williamson County<br></strong>Phone: 
      512-246-YMCA</font><font><br>[email-masked]<br></font><a title="" style="FONT-FAMILY: Verdana" href="http://ymcagwc.org" rel="noreferrer">ymcagwc.org</a><font> | The Y.™ For a better us.</font>
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<font>Follow us:<br style="FONT-FAMILY: Verdana"></font><a href="https://www.facebook.com/YMCAGWC" rel="noreferrer"></a> <a href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"></a><a class="socialLink" href="https://www.facebook.com/user_name_here" rel="noreferrer"></a><a class="socialLink" href="https://www.facebook.com/ymcagwc" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDY2OTgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.R9fs62Ex6XuqHYP4dMF5WZOSvxjAwgnGeqOWeuefkY8"></a> <a class="socialLink" href="https://www.instagram.com/ymcagwc/" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDY2OTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VlpR0lW5Kt86yUTqbp1yuz_BAxpA-796Uia1fr66ZVc"></a> <a class="socialLink" href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"><img class="socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDY3MDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8cq4m_oVaYN2mSgqnmVCuaFSDlE72ZpP8t9D3pITRTU"></a> <br><a title="" href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"></a>
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    <td style="PADDING-BOTTOM: 10px; PADDING-TOP: 10px" colspan="2"><a title="" href="https://ymcagwc.org/programs/youth-camps/holiday-camp/" rel="noreferrer"><img style="" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDY3MDEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OeL7x6G3z0PQEt-jpkFdPkJ8LaLbYwI4Ke-m67_Lzc0"></a></td>
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    <td colspan="2"><span style="FONT-SIZE: 9px; FONT-FAMILY: Tahoma; COLOR: #959595; LINE-HEIGHT: 11px"><span><span>The 
      message and information contained in or attached to this communication is 
      privileged and confidential and intended only for the person named above. 
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      prohibited. If you received this communication in error, do not read it. 
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, December 22, 2021 11:47:54 AM<br>
<b>To:</b> Terian Szymczak &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: help
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CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div>
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<div dir="ltr">Hi Terian,</div>
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<div dir="ltr">Thank you for contacting Les Mills <span style='color:rgb(0,0,0); font-family:"Helvetica Neue",Helvetica,Arial,sans-serif; font-size:13px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none'>
Virtual App</span> support. I'm sorry to hear about the issues you've been facing with your iPad. Could you clarify the following, please?​</div>
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<td class="x_xl64" dir="ltr">1. Is the Les Mills app still on the iPad? Are you able to log into it?<br>
2. Can your IT person rollback the iPad to a previous iOS version?</td>
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<div dir="ltr">Best Regards,<br>
​AJ<br>
Customer Services<br>
Les Mills Virtual App</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072</a> </div>
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<blockquote class="x_freshdesk_quote">On Thu, 23 Dec at 6:24 AM <span class="x_separator">
, Terian Szymczak &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal">Hi NZ!</div>
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<div class="x_MsoNormal">Hey, my IT guy downloaded ios 15 and fucked up our Ipad – now he’s asking if there’s a particular download he can revert to…………</div>
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<div class="x_MsoNormal">Please advise.  Thank you. </div>
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<strong style="font-family:Verdana"><font color="#527aae">Terian Szymczak</font><br style="font-family:Verdana">
</strong><font>Sr. Program Director | CHASCO Family YMCA<br>
<strong>YMCA of Greater Williamson County<br>
</strong>Phone: 512-246-YMCA</font><font><br>
[email-masked]<br>
</font><a title="" href="http://ymcagwc.org" rel="noreferrer" style="font-family:Verdana">ymcagwc.org</a><font> | The Y.™ For a better us.</font>
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<font>Follow us:<br style="font-family:Verdana">
</font><a href="https://www.facebook.com/YMCAGWC" rel="noreferrer"></a> <a href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"></a><a class="x_socialLink" href="https://www.facebook.com/user_name_here" rel="noreferrer"></a><a class="x_socialLink" href="https://www.facebook.com/ymcagwc" rel="noreferrer"><img class="x_socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDAyNDMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.IZStDtzy7az-f__f7SUSwbXlrcOeQq2LQgQuzYZMfPk"></a> <a class="x_socialLink" href="https://www.instagram.com/ymcagwc/" rel="noreferrer"><img class="x_socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDAyNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.OAMhlGri3J6b8YeUmTi8cymkxWJbEMjdHEBwfmPsY6U"></a> <a class="x_socialLink" href="https://www.youtube.com/channel/UCSS5vME5gsNoIfCoGNFfe_g" rel="noreferrer"><img class="x_socialLink" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDAyNDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Yo812ZP5Hp-vqV6I9H0NjqK9YrrOIj_8Jjznv19G81A"></a> <br>
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<td colspan="2" style="padding-bottom:10px; padding-top:10px"><a title="" href="https://ymcagwc.org/programs/youth-camps/holiday-camp/" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE5NDAyNDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.jN-k4mGlBFFZe8yD2G3U_zUsPyJWQj0Tcl1e1v1dAk4" style=""></a></td>
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<td colspan="2"><span style="font-size:9px; font-family:Tahoma; color:#959595; line-height:11px"><span><span>The message and information contained in or attached to this communication is privileged and confidential and intended only for the person named above.
 If you are not the intended recipient of the transmission, you are hereby notified that any dissemination, distribution or copying of the communication to anyone other than the intended recipient is strictly prohibited. If you received this communication in
 error, do not read it. Please immediately reply to the sender that you have received this communication in error and then please delete this communication from your computer. Thank you.</span></span></span></td>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5072