Subject: Tech Support Candidate - Ajay Thakur
From: Ajay Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 12:33:47 -0500

| | Tech Support Test

Name | Ajay Thakur
E-mail | [email-masked]
Phone Number | (011) 9599771413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | United health group | Senior associate | Current work | 30000
Previous Employer 1 | Exclusive infosoft Pvt ltd | Technical support | 2016 | 14000
Previous Employer 2 | Digicube9 | Technical support | 2015 | 6000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

So many possibilities connectivity issue. Check the internet. Maximum time if page can't open because of internet issue.

May be the issue of the page. The website is down

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth on your mobile check the name of the speaker on your phone hit on the Bluetooth name on you mobile. It will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I am polite. Listen the customer carefully. Didn't interrupt the customer when they speak. Never lose the temper.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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