Subject: Tech Support Candidate - Pawan Kumar
From: Pawan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 12:06:52 -0500

| | Tech Support Test

Name | Pawan Kumar
E-mail | [email-masked]
Phone Number | (+91) 7205531329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
iOS and Android applications support.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PVT LTD | Customer support engineer | Currently working | 22843
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st We need to check internet connection.
2nd Need to check other sites opening or not.If not need to check browser settings.If all settings of browser are proper.. then need to check firewall configuration and also any client (anti virus) is blocking the same.all steps definitely fix the said issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st enable mobile phone blutooth.
2nd Turn ON the speaker.
3rd Speaker name will reflecting in mobile phone blutooth available device select/pair the same.

What according to you makes you a good candidate for customer service or technical support job?

Very good listener and well executer .Calmly and politely listen the query and then directly provide exact solution due the prompt and exact solution customer given very good number of CSAT.
There are one plus point in me i.e, I'm getting daily basis of very high number of CSAT .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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