Subject: Tech Support Candidate - Subodh Kumar
From: Subodh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 10:00:55 -0500

| | Tech Support Test

Name | Subodh Kumar
E-mail | [email-masked]
Phone Number | (88099) 17107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kr corp link | Desktop support Engineer | Working | 16000
Previous Employer 1 | Gss company | Desktop support | Jan 2021 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps to be followed to troubleshoot any website if getting error.
1. Refresh the page
2. Make sure your  is enabled
3. Make sure your cookies are enabled
4. Make sure your web browser is updated
5. Restart your web browser if not working then
6. Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we switch on the bluetooth in our device after tha we can search Bluetooth device if showing in our device then we paired device with Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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