Subject: Tech Support Candidate - Nirmit Krishnatray
From: Nirmit Krishnatray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 09:48:47 -0500

| | Tech Support Test

Name | Nirmit Krishnatray
E-mail | [email-masked]
Phone Number | (91) 9910413754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Asset online pvt ltd | Implementation engineer | 15 days | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device
Make sure the internet connection works
Check whether the website is down or the problem is with my device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile
Switch on the bluetooth
Scan for devices
Make sure that the speaker bluetooth is on and in the range
Pair the mobile with the speaker
Connect both devices

What according to you makes you a good candidate for customer service or technical support job? | I have been in the technical field for almost 1 year and 3 months. I am capable of troubleshooting and supporting the client. I am familiar with networking
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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