Subject: 04753288 / Web Policy / ref:_00D301GN6a._5003Z1LFWlA:ref
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 22 Dec 2021 12:27:11 +0000 (GMT)

Hi Ashish,

I am following up on your case 04753288 for the reported issue “Web Policy”. Below information will help us to proceed with troubleshooting the issue faster. Request you to please provide me with the following information so that we can provide you the solution at the earliest.

1. Please elaborate on the issue.
2. Firewall model number and Firmware being used currently.
3. Since when you are facing this issue? Did you make any changes?
4. Please send us the error screenshot if you have any

We hope to hear from you shortly.

Just to let you know, my shift timings for the current month is 09:00 to 18:00 IST (GMT +5:30) during Monday to Friday.

Our technical support teams are available 24/7 and can be contacted at your local Technical Support telephone number listed on our website:
For Sophos Network Security Product, related assistance (XG, UTM9, Email Gateways): https://support.sophos.com/support/s/?language=en_US#

Thank you for choosing Sophos.
Have a nice day ahead.

Regards,

Vandan Patel

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