Subject: Tech Support Candidate - Manoj Sharma
From: Manoj Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 01:52:49 -0500

| | Tech Support Test

Name | Manoj Sharma
E-mail | [email-masked]
Phone Number | (+91) 9718271939
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | markup designs | IT Admin | NA | 28000
Previous Employer 1 | Marc enterprise pvt ltd | Sr. IT Executive | NA | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Check Internet connection is working properly
Step 2:- Refresh the page
Step 3:- Checking JavaScript is enable
Step 4:- Checking Cookies are enable
Step 5:- Clear cache and cookies
Step 6:- Checking browser is updated
Step 7:- Restart the web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- Switch on the mobile bluetooth
Step 2 :- Find the scan option
Step 3:- Scan the Near bluetooth devices
Step 4:- Connect the your bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting Skills,Learn new technology,Understand  client issues ,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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