Subject: New Reply Received - Scheduler reverting to old schedule
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 06:29:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Scheduler reverting to old schedule  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Pritish, </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">For instance we have one Friday 10:15am class at IFC <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> that pops up out of no where and this class hasn’t been a virtual class for a long time (possibly more than a year).
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">There are some odds cases like this reported by 292711 and 561982 as well</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Many thanks, </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="420" style="width:315.0pt">
<tbody>
<tr style="height:7.5pt">
<td width="60" style="width:45.0pt;padding:0cm 0cm 0cm 0cm;height:7.5pt">
<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><img width="49" height="51" style="width:.5069in;height:.5277in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VejghIsQ25O55WobOXES7v8PSvt0X1ugGfQ9LyCGP-Y" alt="BackOff Icon"></span></div>
<div></div>
<div></div>
</td>
<td width="360" style="width:270.0pt;padding:0cm 0cm 0cm 0cm;height:7.5pt">
<div class="MsoNormal">
<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Jeff Li
</span></b><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Assistant Group Fitness Manager | PURE Group</span><span lang="EN-US" style='font-size:13.5pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'><br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>21/F Asia Standard Tower</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
<br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>59-65 Queen’s Road Central</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
<br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Hong Kong</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:black'>
<br>
<br>
</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>D +852 2122 4333</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>E [email-masked]</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal">
<a href="https://www.pure-yoga.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.QQbRXrAQI15C1XYuVcJ2UiXuDw9R4ssvrhBGWk67CAI" alt="PUREYoga Icon"></span></a><a href="https://www.pure-fitness.com/hongkong" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.03gcOzEHPl8DjdY0Cw6tGac-EYpHA0XRJS9SO2L2rFg" alt="PUREFitness Icon"></span></a><a href="https://www.pure-fitness.com/hongkong/nutrition" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XtVGAEZEQfhJtCtJXBoeqXXt8_DM3IQ6OpJSL_I9IxI" alt="Nutrition Icon"></span></a><a href="https://www.allnood.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TleHKascY289GGrloSrV_lW5yE80ypvMhE2pn3Vc-9w" alt="Nood Icon"></span></a><a href="https://www.be-pure.com/en/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Bdn8X5jaQZSnLk9QNbys8Q9ehgYD-H02PeGvRvcac9g" alt="Retail Icon"></span></a><a href="https://www.purecast360.com/" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.2MNDrLd8vBVvbMKvRZAYoDw2Zz-aOt9hmctBXAmsO-g" alt="PURECAST Icon"></span></a><a href="https://www.pure-fitness.com/hongkong/fuze" target="_blank" rel="noreferrer"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="55" height="83" style="width:.5763in;height:.8611in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjU1MjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.h5v_jA0tmHvifcp0X1DedybTApB9u3JaKGp3BtdeO_Y" alt="FUZE Icon"></span></a>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US"></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, 22 December 2021 12:59 PM<br>
<b>To:</b> Jeff Li &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; All HKG - GX Management Team &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Scheduler reverting to old schedule</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0">
<tbody>
<tr>
<td style="background:#EB0F64;padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">
<b><span style="font-size:7.0pt;font-family:Courier;color:white">Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments</span></b><b></b>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope you are doing fine.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​I am just following up with you regarding the issue you raised a couple of days ago.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please elaborate on what exactly is happening and with which classes?<br>
​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Looking forward to your reply soon. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Pritish <br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 19 Dec at 5:22 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jeff,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please elaborate on what exactly is happening and with which classes?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do you have any timestamps of the issue?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your reply soon.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 18 Dec at 3:21 PM
<span class="separator">, Jeff Li &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Dear LMV help desk team, </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have experienced in this week incidents where multiple clubs have deleted class reverting back on the scheduler without any manual input. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>561982</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>568303</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>292711</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you advice what is the cause of it? </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Jeff </span></div>
<div></div>
<div></div>
</div>
<div id="ms-outlook-mobile-signature">
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Get
<a href="https://aka.ms/qtex0l" rel="noreferrer">Outlook</a> for iOS</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</div>
<div class="MsoNormal">
<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>The information in this email is only for the use of its intended recipients and is
</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
</span><strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>confidential. If you have received this email in error, please notify the sender
</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>
</span><strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>and immediately delete the email from your computer system.
</span></strong><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5063:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">
<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>The information in this email is only for the use of its intended recipients and is
</span></strong><br>
<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>confidential. If you have received this email in error, please notify the sender
</span></strong><br>
<strong><span style='font-size:5.5pt;font-family:"Arial",sans-serif;color:gray;font-weight:normal'>and immediately delete the email from your computer system.
</span></strong>
</div>
<div></div>
<div></div>

<strong style="font-family:Arial, sans-serif; font-size:7px; font-weight:400;color:#808080">The information in this email is only for the use of its intended recipients and is
</strong><br>
<strong style="font-family:Arial, sans-serif; font-size:7px; font-weight:400;color:#808080">confidential. If you have received this email in error, please notify the sender
</strong><br>
<strong style="font-family:Arial, sans-serif; font-size:7px; font-weight:400;color:#808080">and immediately delete the email from your computer system.
</strong>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063