Subject: Ticket re-opened - [#5063] Scheduler reverting to old schedule
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 06:29:20 +0000

Hi Pritish Nandi,  Ticket “#5063 – Scheduler reverting to old schedule” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063 to view the ticket.  Ticket comment   
 Hi Pritish,  

 

 For instance we have one Friday 10:15am class at IFC 
[email-masked] that pops up out of no where and this class hasn’t been a virtual class for a long time (possibly more than a year).

 

 
 There are some odds cases like this reported by 292711 and 561982 as well 

 

 Many thanks,  

 

 

 

 

 
Jeff Li
 
Assistant Group Fitness Manager | PURE Group 
 
21/F Asia Standard Tower
 
59-65 Queen’s Road Central
 
Hong Kong

D +852 2122 4333

 
 E [email-masked] 

 

 

 

 

 

 

  
 From: Les Mills International <[email-masked]>
 
Sent: Wednesday, 22 December 2021 12:59 PM 
To: Jeff Li <[email-masked]> 
Cc: [email-masked]; All HKG - GX Management Team <[email-masked]> 
Subject: Re: Scheduler reverting to old schedule

 

 

 
 
Security Alert - For any Suspicious Emails, Don’t Click on Embedded Links and Open Attachments

 

 

 
 Hi Jeff, 

 
 
 ​ 

 
 
 I hope you are doing fine. 

 
 
 ​ 

 
 
 ​I am just following up with you regarding the issue you raised a couple of days ago. 

 
 
 ​ 

 
 
 Could you please elaborate on what exactly is happening and with which classes? 
​ 

 
 
 ​Looking forward to your reply soon.  

 

   

 
 Best Regards, 
Pritish  
Customer Services 
Les Mills Virtual App 

 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063 

 

  

 

 
 
On Sun, 19 Dec at 5:22 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Jeff, 

 
 
 ​ 

 
 
 Thank you for reaching out to us.  

 
 
 ​ 

 
 
 Could you please elaborate on what exactly is happening and with which classes? 

 
 
 ​ 

 
 
 Do you have any timestamps of the issue? 

 
 
 ​ 

 
 
 Looking forward to your reply soon. 

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish  

 
 
 Customer Services 

 
 
 ​Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5063  

 

  

 

 
 
On Sat, 18 Dec at 3:21 PM
, Jeff Li <[email-masked]> wrote:

 

 
 
 Dear LMV help desk team,  

 

   

 
 We have experienced in this week incidents where multiple clubs have deleted class reverting back on the scheduler without any manual input.  

 
 
 561982 

 
 
 568303 

 
 
 292711 

 

   

 
 Can you advice what is the cause of it?  

 

   

 
 Many thanks  

 
 
 Jeff  

 

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