Subject: New Reply Received - Issues with virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 22 Dec 2021 05:08:36 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Issues with virtual   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hey Pritish,</span></div>
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<span style="mso-fareast-language:EN-US">Yes, it is working perfectly thank you
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Cheers</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kris</span></div>
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<td align="left" style="vertical-align:top;color:#000001;font-family:Arial">Kris Madsen<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">Group Fitness Manager</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills Wellington Hutt City</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">[email-masked]</span></strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">7 Pretoria Street, Lower Hutt</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Wellington</td>
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<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#0070C0" rel="noreferrer"><strong style="font-weight:400"><span style="text-decoration:underline">www.lesmills.co.nz</span></strong></a></td>
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<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;color:#7F7F7F;font-style:normal;font-weight:400;white-space:nowrap"><tbody><tr style="font-size:10.67px"><td align="left" style="vertical-align:top;font-family:Arial">P: <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7F7F7F" rel="noreferrer"><strong style="font-weight:400">(04)8030154</strong></a> </td></tr></tbody></table></td></tr>
<tr style="font-size:0"><td align="left" style="vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tbody><tr style="font-size:0"><td align="left" style="padding:10px 0;vertical-align:top"><a href="http://www.lesmills.co.nz/" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE4NjA4ODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7hFHSjwKDFEyqgWEfHp_q323gHaBxMBXU8wgc2rVU3g" width="300" alt="" style="width:300px;min-width:300px;max-width:300px;font-size:0"></a></td></tr></tbody></table></td></tr>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 22 December 2021 6:00 PM<br>
<b>To:</b> Kris Madsen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ben De Wever &lt;[email-masked]&gt;; Makea Pokere &lt;[email-masked]&gt;; Desiré Suryantyo &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Issues with virtual</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kris,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I hope you are doing fine. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I just wanted to touch upon the issue you escalated earlier. Is it resolved now?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Do let us know how it goes. We will leave this ticket open for another 48 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Regards,<br>
Pritish<br>
Customer Services <br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5059&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-eaeced7a29f6dbd40c59e34a9319397f23768af7" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 19 Dec at 5:47 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kris,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>You are most welcome.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Regards,<br>
Pritish<br>
Customer Services <br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5059&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-eaeced7a29f6dbd40c59e34a9319397f23768af7" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 17 Dec at 8:28 PM
<span class="separator">, Kris Madsen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks Pritesh!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Hutt City</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>Kris Madsen</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Les Mills Wellington Hutt City</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>7 Pretoria Street, Lower Hutt</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ed1849f21498f977bc70cc233ceb30717fd842bb" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a></span></div>
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<b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif;color:#BFBFBF'>Unsubscribe</span></b><span style='font-size:6.0pt;font-family:"Verdana",sans-serif;color:#BFBFBF'>: To unsubscribe from any further
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 17/12/2021, at 8:10 PM, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kris,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>That is great news!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Seems like the update may have fixed the issue. Please continue to test it and do let us know how it goes.</span></div>
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Regards,<br>
Pritish<br>
Customer Services <br>
Les Mills Virtual App<br>
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Ticket: <a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f5059&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-eaeced7a29f6dbd40c59e34a9319397f23768af7" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 17 Dec at 8:56 AM
<span class="separator">, Kris Madsen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Quick update!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Correct version showing in APP as per below.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>When checking settings it shows that it is connected to WIFI.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Ben is checking internet connection and it is intermittent. Was struggling to connect to LMAV, however, it seems to be fine.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kris Madsen
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Group Fitness Manager</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Hutt City</span></div>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>Kris Madsen</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'>Les Mills Wellington Hutt City</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>[email-masked]</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ed1849f21498f977bc70cc233ceb30717fd842bb" target="_blank" rel="noreferrer"><strong><span style='font-family:"Arial",sans-serif;color:#0070C0;font-weight:normal'>www.lesmills.co.nz</span></strong></a></span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>P: <strong><span style='font-family:"Arial",sans-serif;font-weight:normal'>(04)8030154</span></strong> </span></div>
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<div class="MsoNormal"><span style="font-size:1.0pt"><a href="https://ddec1-0-en-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.lesmills.co.nz&amp;umid=99cac3ab-e5c6-4327-9d2e-95a45383d7fe&amp;auth=7c73db9ae66f853d5210c3e10e592c5b58c3d358-ed1849f21498f977bc70cc233ceb30717fd842bb" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img width="300" style="width:3.125in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYxMTE0MzA4OTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rQu_q3ghxMVi3ZNFMMVfitb8kYUInvefgVmz6_Kcodw"></span></a></span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5059