Subject: Daily performance summary for LiveSalesman team for Dec 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 3 | 29 | 12 | 44
Ali hazzaa | 0 | 0 | 95 | 5 | 100
Khaled Sufian | 0 | 0 | 20 | 4 | 24
Malek Hosan | 0 | 18 | 0 | 1 | 19
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 52 | 12 | 64
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 19 | 0 | 2 | 21
Syed Ataullah | 0 | 9 | 41 | 0 | 50
Alhamzi Mohammed | 0 | 0 | 58 | 9 | 67
Amal Alsalamah | 0 | 0 | 56 | 10 | 66
Mohiuddin Lsm | 0 | 0 | 32 | 5 | 37
Naji Shabanh | 0 | 0 | 37 | 3 | 40
Shaha alsubaie | 0 | 0 | 36 | 4 | 40
Ebrahim Qasem | 0 | 0 | 0 | 3 | 3
Grand Total | 0 | 49 | 456 | 70 | 575

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 125
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 40
| | Delayed Delivery (Furniture) | 32
| | Delayed Delivery (HH) | 21
| | Delivery Status | 86
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 16
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 3
| | Return item not received | 3
| | Return Request Initiation | 1
Customer Services Total | | | 332
Live Sales | (blank) | (blank) | 36
| Pre-Sale | Live assist | 3
Live Sales Total | | | 39
Mattress Related Total | | | 1
No Answer Total | | | 3
Mattress Related | (blank) | (blank) | 1
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 8
| Other Enquiry | Offers | 4
| | Promo Code | 1
| | Store Availability | 1
| Product Related | Product Specification | 4
PreSales Total | | | 18
Grand Total | | | 393

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 1 | 1 | 0 | 2 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 2 | 0 | 2
Grand Total | 1 | 1 | 1 | 1 | 2 | 3 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 2 | 7 | 15 | 26 | 50
Hasan Nour | 2 | 2 | 13 | 17 | 38 | 17 | 89
Javed Aslam | 0 | 0 | 0 | 3 | 6 | 38 | 47
Abdulmajeed Alanazi | 0 | 0 | 0 | 0 | 1 | 3 | 4
Syed Ataullah | 1 | 0 | 1 | 1 | 1 | 4 | 8
Khaled Sufian | 10 | 1 | 0 | 9 | 1 | 10 | 31
! Hassan Saeed | 21 | 15 | 1 | 13 | 5 | 6 | 61
Mohammed Ali | 1 | 0 | 3 | 1 | 0 | 2 | 7
Asma Salem | 0 | 0 | 0 | 2 | 0 | 2 | 4
Ali hazzaa | 5 | 2 | 5 | 5 | 2 | 9 | 28
Naji Shabanh | 12 | 3 | 14 | 19 | 7 | 6 | 61
Shaha alsubaie | 5 | 4 | 0 | 11 | 4 | 2 | 26
Amir Aziz | 0 | 0 | 0 | 0 | 3 | 1 | 4
Amal Alhamad | 33 | 0 | 1 | 4 | 1 | 0 | 39
Amal Alsalamah | 19 | 0 | 0 | 2 | 0 | 0 | 21
Mohiuddin Lsm | 13 | 4 | 4 | 1 | 0 | 0 | 22
Alhamzi Mohammed | 15 | 5 | 1 | 0 | 0 | 0 | 21
Ebrahim Qasem | 7 | 0 | 2 | 0 | 0 | 0 | 9
Grand Total | 144 | 36 | 47 | 95 | 84 | 126 | 532

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 49 | 5 | 9 | 12 | 4 | 6 | 85
Hasan Nour | 15 | 14 | 7 | 9 | 2 | 9 | 56
Javed Aslam | 2 | 8 | 3 | 5 | 10 | 13 | 41
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 8 | 0 | 0 | 0 | 1 | 2 | 11
Mohammed Ali | 0 | 0 | 1 | 0 | 0 | 0 | 1
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 75 | 27 | 20 | 26 | 17 | 32 | 197

Please feel free to reach out for any further clarifications.