Subject: Daily performance summary for LiveSalesman team for Dec 21st, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 22 Dec 2021 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 21st, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 6 | 0 | 0 | 6
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 0 | 3 | 20 | 0 | 21 | 44
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 4 | 2 | 10 | 0 | 8 | 24
Mohammed Ali | 1 | 1 | 8 | 0 | 0 | 10
Abu Sufian | 0 | 9 | 37 | 0 | 0 | 46
Mohammad Faizan | 0 | 3 | 38 | 0 | 0 | 41
Raghwendra Pratap Singh | 0 | 1 | 22 | 0 | 5 | 28
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 4 | 0 | 0 | 4
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 6 | 19 | 145 | 6 | 35 | 211

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | Day of Delivery - Status | 10
| | Delayed Delivery (HH) | 6
| | Delivery Status | 41
| | Partial Delivery | 1
| | Reschedule Delivery | 6
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 2
| | Refunds after Return | 3
| | Return Request Initiation | 10
Customer Services Total | | | 87
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 1
No Answer Total | | | 9
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | (blank) | 2
| | Payment Methods | 2
| | Store Availability | 7
| | Store Location | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 2
| | Delivery Time | 2
| Product Related | Product Specification | 38
PreSales Total | | | 56
Grand Total | | | 153

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 1 | 1 | 1 | 4
Hasan Nour | 0 | 1 | 7 | 0 | 0 | 3 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 4 | 7 | 2 | 3 | 0 | 0 | 16
Malek Hosan | 4 | 4 | 1 | 0 | 0 | 0 | 9
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 12 | 10 | 4 | 1 | 5 | 42

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 1 | 0 | 4 | 4 | 14 | 25
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 3 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 6 | 3 | 8 | 14 | 37
Ankit Kumar | 2 | 0 | 1 | 4 | 10 | 20 | 37
Abu Sufian | 13 | 5 | 7 | 2 | 6 | 13 | 46
Waseem Ahemad . Khan | 10 | 4 | 0 | 4 | 4 | 20 | 42
Mohammad Faizan | 9 | 1 | 7 | 4 | 6 | 9 | 36
Amir Aziz | 0 | 0 | 0 | 0 | 2 | 6 | 8
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Mohiuddin Lsm | 0 | 0 | 0 | 3 | 0 | 0 | 3
Raghwendra Pratap Singh | 5 | 5 | 1 | 0 | 0 | 0 | 11
Grand Total | 46 | 18 | 22 | 24 | 40 | 101 | 251

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 3 | 2 | 10 | 15
Ankit Kumar | 3 | 0 | 0 | 0 | 5 | 5 | 13
Murtaza Kutiyanawala | 2 | 0 | 1 | 0 | 1 | 15 | 19
Abu Sufian | 2 | 0 | 0 | 1 | 0 | 1 | 4
Jok Kuol | 20 | 7 | 3 | 2 | 4 | 3 | 39
Waseem Ahemad . Khan | 2 | 0 | 4 | 4 | 1 | 3 | 14
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 8 | 8 | 10 | 13 | 38 | 106

Please feel free to reach out for any further clarifications.