Subject: Tech Support Candidate - Gulzar Ali
From: Gulzar Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Dec 2021 11:46:49 -0500

| | Tech Support Test

Name | Gulzar Ali
E-mail | [email-masked]
Phone Number | (91) 8077404245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active Directory server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sixsails technology | IT Support | Till working | 21968
Previous Employer 1 | Eli India Research pvt ltd | IT support | 03-03-2020 | 21968
Previous Employer 2 | Engineering college | IT support | 08-07-2019 | 18700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First you need to check internet connectvity, if it's ok then check which type o error have found then we can resolve issue ASAP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First enable bluetoth in both devices
Then search BT device in your mobile
Then can connect it easily

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Troubleshoot exect problem
Knowledge about windows 10, 11, macOs, Linux

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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