Subject: Chat Audit JayWay
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Bhupendra Singh <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 21 Dec 2021 02:41:02 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 
Chat ID: R4PFJMXT1P (Harsh) : Incomplete chat however few responses were unwanted maybe typed it in hurry/unknowingly which needs to be taken care of going further. The reply to customer's response/query could have been better and should have been something like " That's great, We would be more than happy to plan/customize vacation as per your needs" and then ask for the duration of the trip/tour. 

Chat ID : R4QF0PN9AV (Harsh) : Response provided to customer's question was not correct. In the website its mentioned : 

Please note below the entry and testing requirements for travelers entering Switzerland from the United States and Canada: 

    * Only fully vaccinated visitors from both U.S. and Canada will be allowed to travel to Switzerland. 
    * Recovered and tested Americans are not allowed to enter Switzerland. 
    * Mandatory test before entry is required, either PCR test taken within 72 hours before entry, or Antigen taken within 24 hours before entry. 
    * Travelers must complete, no earlier than 48 hours before departure, the [ https://newsletter.gadmin.ch/t/r-l-trdykjid-bwhiuhlhd-i/ | online form ] of the Federal Office of Public Health FOPH. 

No abandoned/missed chat. 

Thanks and Regards, 

Amit