Subject: Daily performance summary for LiveSalesman team for Dec 20th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Dec 2021 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for Dec 20th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ali Ibraheem | 0 | 2 | 63 | 0 | 0 | 65
Waseem Ahemad . Khan | 0 | 8 | 34 | 0 | 6 | 48
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 19 | 0 | 0 | 20
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 2
Mohammad Tahseen | 0 | 0 | 0 | 0 | 19 | 19
Jok Kuol | 2 | 3 | 6 | 0 | 3 | 14
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 6 | 24 | 0 | 0 | 30
Mohammad Faizan | 0 | 4 | 46 | 0 | 0 | 50
Raghwendra Pratap Singh | 0 | 6 | 72 | 0 | 0 | 78
Shiv Dayal | 0 | 4 | 43 | 0 | 0 | 47
Amir Aziz | 0 | 0 | 0 | 6 | 0 | 6
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amal Alhamad | 0 | 0 | 0 | 0 | 0 | 0
Amal Alsalamah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Ebrahim Qasem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 8 | 34 | 307 | 6 | 28 | 383

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 20
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 10
| | Delivery Status | 33
| | Fresh fixing pending | 1
| | Missing items\parts | 3
| | Partial Delivery | 2
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 5
| | Delay collection | 1
| | Refund for Other reason | 2
| | Refunds after Return | 9
| | Return Request Initiation | 8
| | System errors | 1
Customer Services Total | | | 150
No Answer | No Answer | No Answer | 23
No Answer Total | | | 23
PreSales | (blank) | (blank) | 2
| Other Enquiry | (blank) | 1
| | Offers | 5
| | Payment Methods | 3
| | Promo Code | 1
| | Store Availability | 5
| | Store Location | 4
| Policy Related | Delivery Cost | 4
| | Delivery Time | 6
| Product Related | Product Specification | 75
PreSales Total | | | 106
Grand Total | | | 279

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 0 | 1 | 1 | 3
Hasan Nour | 0 | 7 | 1 | 0 | 0 | 3 | 11
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 6 | 2 | 2 | 2 | 0 | 0 | 12
Malek Hosan | 7 | 4 | 0 | 0 | 0 | 0 | 11
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 13 | 4 | 2 | 1 | 5 | 39

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 0 | 2 | 2 | 4 | 14 | 24
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 4 | 4
Mosab Mohammed Abdalla Nasreldin | 4 | 2 | 2 | 2 | 6 | 15 | 31
Ankit Kumar | 0 | 1 | 1 | 5 | 10 | 20 | 37
Abu Sufian | 12 | 4 | 4 | 2 | 8 | 13 | 43
Waseem Ahemad . Khan | 15 | 2 | 0 | 5 | 7 | 18 | 47
Mohammad Tahseen | 1 | 1 | 0 | 0 | 0 | 1 | 3
Mohammad Faizan | 7 | 2 | 8 | 2 | 8 | 10 | 37
Amir Aziz | 0 | 0 | 0 | 0 | 4 | 4 | 8
Ali Ibraheem | 1 | 2 | 0 | 1 | 1 | 2 | 7
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 2 | 2
Shiv Dayal | 6 | 7 | 7 | 4 | 3 | 0 | 27
Mohiuddin Lsm | 0 | 0 | 2 | 1 | 0 | 0 | 3
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 6 | 5 | 0 | 0 | 0 | 0 | 11
Grand Total | 54 | 26 | 27 | 24 | 51 | 103 | 285

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 1 | 3 | 1 | 11 | 16
Ankit Kumar | 1 | 0 | 0 | 0 | 5 | 5 | 11
Murtaza Kutiyanawala | 2 | 1 | 0 | 0 | 1 | 15 | 19
Abu Sufian | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 3 | 0 | 5 | 4 | 0 | 4 | 16
Jok Kuol | 3 | 7 | 1 | 1 | 3 | 3 | 18
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammad Tahseen | 20 | 6 | 5 | 0 | 0 | 0 | 31
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 15 | 12 | 9 | 10 | 40 | 120

Please feel free to reach out for any further clarifications.