Subject: Tech Support Candidate - Rishi Sharma
From: Rishi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 14:47:55 -0500

| | Tech Support Test

Name | Rishi Sharma
E-mail | [email-masked]
Phone Number | (91) 9044780893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infovision | Desktop support | Till now | 280000
Previous Employer 1 | CMS IT Service | Desktop support | Aug 2021 | 196000
Previous Employer 2 | Hashtag labs | Project team lead | Dec 18 | 192000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extentions, and apps
Restart browser
Restart computer
Check malware
Open website in another browser
Fix network issue and report website problems
Check to see if chrome already open

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on both the devices bluetooth and go in mobile phone settings and then after in pairing mode check that device and then connect the same
What according to you makes you a good candidate for customer service or technical support job? | For maintaining a good corporate relationship with users and will provide the best service for users and for the company too in minimum time and will share proper update for required outcome to the company
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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