Subject: Tech Support Candidate - Shriyank Singh
From: Shriyank Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 12:51:46 -0500

| | Tech Support Test

Name | Shriyank Singh
E-mail | [email-masked]
Phone Number | (+91) 6392729754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies PVT. LTD. | Network Analyst | Currently working | 16500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i'll check my internet connection if internet connection is proper then, i'll restart my device and if still i will face the same issue then may be site server is down so i will try to open same site with a different internet connection an any other device if it opens that means something is faulty in my device and if not, then the site is down for every one.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen or open bluetooth from settings.Touch and hold Bluetooth .Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your  device. Now bluetooth speaker ia connected through the phone.

What according to you makes you a good candidate for customer service or technical support job?

A candidate for customer support or technical support job should have some qualities like as :

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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