Subject: Tech Support Candidate - Hemant Verma
From: Hemant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 12:46:16 -0500

| | Tech Support Test

Name | Hemant Verma
E-mail | [email-masked]
Phone Number | (+91) 9013007357
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
Bitlocker

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | teksys | Desktop Support Engineer | 14 August, 2019 | 8000
Previous Employer 2 | Renovision | Desktop Support Engineer | 16 March, 2021 | 11983

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly, I have to check the internet connection that it is working fine or not.
If internet is not working good then we have to check it in CMD that the ping is fine or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Setting and then click on Bluetooth then Turn ON the Bluetooth then scan a new device when we found the Bluetooth Speaker name then click on it for pairing, when the pairing is completed we can connect the Bluetooth .

What according to you makes you a good candidate for customer service or technical support job?

I am preferring Smart work rather than Hard work.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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