Subject: Tech Support Candidate - ACHCHHE LAL KUMAR
From: ACHCHHE LAL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Dec 2021 12:28:37 -0500

| | Tech Support Test

Name | ACHCHHE LAL KUMAR
E-mail | [email-masked]
Phone Number | (91) 7800121546
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio | Master Supervisor | 20 October 2020 | 28000
Previous Employer 1 | Airtel bharti | Technical support engineer | 19 oct 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart My Device.
2- Make Sure the Internet Connection Works.
3- Check if the Website is Down for Everybody or Just Me.
3-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.
2-Tuch and hold Bluetooth.
3-Top Pair new device. If you don't find Pair new device, check under "Available device" or top More. Refresh.
4-Top the name of the Bluetooth device you want to pair with your device.
5-Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification like you should be soft spoken good listener problem solver helpfully.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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